Yap Yi Heng
Customer Service Specialist
Seri Kembangan, Selangor,10
Summary
- To enhance my communication skills and obtain new knowledge
- Self-motivated individual seeking a job in a good organization where my potential will be fully discovered and utilized.
- I am able to contribute to your organisation's success as I am a quick self learner that is able to adapt quickly to new problems and solve them.
- Resourceful, hardworking and independent and detailed in my work
- Dynamic and willing to accept changes and receive constructive feedback
- Able to work under minimum supervision as I am always passionate in my job
Overview
8
8
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Customer Service Specialist
TDCX
09.2024 - Current
- Providing assistance to customers with their inquiries and issues about my client's product by providing swift and timely solutions
Customer Service Specialist
Odaseva
07.2023 - 09.2024
- Helping customers solve issues and providing information and solutions to the company's product
Junior In Frontend Programming
J-Star
02.2023 - 03.2023
- Programming Slot games functions
Junior In Game Programmer
Nimbus Games
05.2021 - 02.2023
- Programming in game functions and bug fixing
Front Counter
J&T express
12.2020 - 05.2021
- Responsible for attending walk in customers and packaging of items
Tea-rista
Tiger Sugar Bubble tea
12.2018 - 10.2019
- Responsible for making drinks according to customer orders
Crew Worker
Shilin Street Snack Restaurant
05.2018 - 06.2018
- Who is able to handle the cashier
Sales Assistant
Telekom Malaysia
01.2017 - 03.2017
- That promotes internet packages to potential customers
Education
Bachelor's Degree - Game Technology (Hons)
UOW Malaysia KDU
09.2018 - 09.2021
Foundation in Arts - undefined
KDU University College
03.2017 - 03.2018
SPM - undefined
SMK Seri Kembangan
03.2016 - 12.2016
Skills
Photoshop
MS Word
MS Power Point
MS Excel
Timeline
Customer Service Specialist
TDCX
09.2024 - Current
Customer Service Specialist
Odaseva
07.2023 - 09.2024
Junior In Frontend Programming
J-Star
02.2023 - 03.2023
Junior In Game Programmer
Nimbus Games
05.2021 - 02.2023
Front Counter
J&T express
12.2020 - 05.2021
Tea-rista
Tiger Sugar Bubble tea
12.2018 - 10.2019
Bachelor's Degree - Game Technology (Hons)
UOW Malaysia KDU
09.2018 - 09.2021
Crew Worker
Shilin Street Snack Restaurant
05.2018 - 06.2018
Foundation in Arts - undefined
KDU University College
03.2017 - 03.2018
Sales Assistant
Telekom Malaysia
01.2017 - 03.2017
SPM - undefined
SMK Seri Kembangan
03.2016 - 12.2016