JENNY WONG LI HUI
Customer Service
No 3 Jalan Flora 3F/9, Bandar Rimbayu,Telok Panglima Garang 42500 Selangor, Selangor, Malaysia
Summary
Professional video editor with 3+ years of experience with advanced video editing skills and knowledge of the latest video editing software, tools and techniques. Experienced in editing short videos for commercials and social media using AdobePremiere Pro. Worked as a video editor in AJobThing and Youtube.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
5
5
years of professional experience
3
3
Languages
Work History
Junior Customer Service Specialist
Best Global Logistics Technology (M) Sdn Bhd
09.2024 - Current
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Investigated and resolved customer inquiries and complaints quickly.
Customer Service
ComOne Express (M) Sdn Bhd
08.2023 - 01.2024
- Handled customer inquiries and resolved issues promptly mainly in Chinese
- Managed order processing and ensured accuracy of customer information
- Communicated delivery updates and resolved logistics issues effectively
Freelancer
01.2020 - 07.2023
- Handle video marketing campaigns from conceptualization to final video production and end-to-end video production, from ideas to editing and publishing
Media Editor
Headline media sdn bhd
01.2023 - 03.2023
Media Editor
Headline media sdn bhd
01.2022 - 01.2023
- Managing the social media accounts of a company
- These professionals work in the marketing and communications department and closely follow the company's brand voice, image, and guidelines of its marketing campaigns
Skills
- Microsoft Office
- Adobe Premiere Pro
- Photoshop
Personal Information
Date of Birth: 11/13/00
Timeline
Junior Customer Service Specialist
Best Global Logistics Technology (M) Sdn Bhd
09.2024 - Current
Customer Service
ComOne Express (M) Sdn Bhd
08.2023 - 01.2024
Media Editor
Headline media sdn bhd
01.2023 - 03.2023
Media Editor
Headline media sdn bhd
01.2022 - 01.2023
Freelancer
01.2020 - 07.2023
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