Summary
Overview
Work History
Education
Skills
Personal Information
Ethnicity
Awards
Languages
Timeline
Generic
YAMILIYA MOHAMAD YAMIN

YAMILIYA MOHAMAD YAMIN

Melaka Tengah

Summary

To seek and maintain work from home position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

28
28
years of professional experience

Work History

CLERK CUM TEAM LEADER

KLINIK WIRA MEDIK SDN BHD
05.2019 - Current
  • Claims invoices from panels or clients clinic. Mostly claims for medical check ups surveillance projects related to Petronas Oil & Gas Company, sub contracts and insurance Company such as AIA, Micare, E-mas, ASP, Mediclinic and others.
  • Issued invoices and followed up on outstanding payments to remind clients to pay on time.
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Assist Doctor, manager regarding any related task given such as renew medical health license for APC,OHD, CKAPS, AME PETRONAS also agreements
  • Done simple marketing via whatsapps
  • Make sure staffs follow all clinic procedure.

SUPERVISOR /Customer Service Team Leader

TELEKOM MALAYSIA BHD
01.2006 - 08.2015
  • To assist Operation Manager for multipurpose task.
  • To monitor +-200 Customer Service Representative and make sure they achieved their KPIs and follow company procedures
  • To do CSRs timesheets
  • To do daily, weekly also monthly coaching or discussion 1 on 1 with CSRs
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Handled customer complaints and resolved issues
  • Monitored workflow to improve CSRs time management and increase productivity.

CUSTOMER SERVICE REPRESENTATIVE

TELEKOM MALAYSIA BHD
06.1996 - 12.2005
  • Handled customer inquiries and suggestions courteously and professionally.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Education

S.P.M

METHODIST GIRLS SECONDARY SCHOOL
TENGKERA, MELAKA
04.2001 -

S.R.P

METHODIST GIRLS SECONDARY SCHOOL
TENGKERA, MELAKA.
04.2001 -

U.P.S.R -

METHODIST GIRLS PRIMARY SCHOOL ( 2 )
TENGKERA, MELAKA.
12.1989

Skills

Microsoft Office

Professional and mature

Administrative tasks

Personal Information

  • Health Status: Healthy
  • Date of Birth: 01-02-1977
  • Gender: Female
  • Nationality: Malaysian
  • Driving License: D
  • Marital Status: Married
  • Religion: Islam

Ethnicity

Melayu

Awards

  • 2022 :- Best Member Award Klinik Wira Medik Sdn Bhd
  • 2012 :- 4th Quarter Outstanding Group Leader Award
  • 2011 :- Healthy Award
  • 2010 :- 3rd Quarter Outstanding Group Leader Award
  • 2008 :- 4th Quarter Outstanding Group Leader Award
  • 2007 :- Group CEO Merit Award
    - 2nd Quarter Outstanding Group Leader Award
    - Healthy Award
  • 2005 :- Monthly Best Member Award (May)
  • 2004 :- Best Member of the Month Award (July)
    - Excellent Crystal Award
  • 2003 :- Customer Service Center Excellence Award
    - Monthly Best Member Award (April)
  • 2001 :- Best Member of the Month Award (January)



Languages

BAHASA MELAYU
Native language
BAHASA MELAYU
Proficient
C2
ENGLISH
Upper intermediate
B2

Timeline

CLERK CUM TEAM LEADER

KLINIK WIRA MEDIK SDN BHD
05.2019 - Current

SUPERVISOR /Customer Service Team Leader

TELEKOM MALAYSIA BHD
01.2006 - 08.2015

S.P.M

METHODIST GIRLS SECONDARY SCHOOL
04.2001 -

S.R.P

METHODIST GIRLS SECONDARY SCHOOL
04.2001 -

CUSTOMER SERVICE REPRESENTATIVE

TELEKOM MALAYSIA BHD
06.1996 - 12.2005

U.P.S.R -

METHODIST GIRLS PRIMARY SCHOOL ( 2 )

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YAMILIYA MOHAMAD YAMIN