WONG KIM WEI
SENIOR IT EXECUTIVE
KUALA LUMPUR
Summary
Dynamic Senior IT Executive with a proven track record at SEGi University, excelling in infrastructure management and IT service delivery. Spearheaded cost-effective technology procurement and enhanced system uptime through proactive strategies. Adept at problem-solving and driving continuous improvement, successfully managing multiple projects while fostering strong vendor partnerships.
Overview
23
23
years of professional experience
Work History
SENIOR IT EXECUTIVE
SEGi University
08.2019 - Current
- Managed vendor relationships for hardware and software procurement, ensuring cost-effective investments in technology resources.
- Provide first-line technical support to employees via phone, email, or in-person.
- Reduced system downtime with proactive maintenance, monitoring, and troubleshooting strategies.
- Established performance metrics for gauging IT service levels, driving continuous improvement efforts across the organization.
- Successfully managed multiple IT projects concurrently, ensuring timely delivery and seamless integration without compromising on quality.
- Worked closely with vendors and technology partners on integrations, infrastructure and enterprise solutions.
IT Engineer
PC RISK SDN BHD
Kuala Lumpur
01.2018 - 08.2019
- Provide IT solution to client including deployment of computers, server and printers.
- Designed and deployed effective IT solutions for increased productivity and streamlined operations.
Senior IT Executive
SAPURA ENERGY BHD
01.2012 - 12.2017
- Responsible for overseeing of daily operation that included managing helpdesk support and coordination of IT workforce.
- Reduced system downtime with proactive maintenance, monitoring, and troubleshooting strategies.
- Established performance metrics for gauging IT service levels, driving continuous improvement efforts across the organization.
IT Executive
Kencana Petroleum
04.2005 - 01.2012
- Improved IT infrastructure by implementing strategic technology solutions and optimizing system performance.
- Aligned IT solutions and deliverables with company strategic vision.
- Conducted regular audits of systems, networks, and security protocols to maintain compliance with industry standards and regulations.
- Worked closely with vendors and technology partners on integrations, infrastructure and enterprise solutions.
Call Center Executive
Appco Group
02.2002 - 08.2004
- Handle customer inquiries, incidents and complains via phone and emails.
Education
No Degree - ITIL V3
Exin
Kuala Lumpur, Malaysia 04.2001 -
No Degree - MCSE
Iverson Associates
Kuala Lumpur, Malaysia 04.2001 -
Advance Diploma - Software Engineering
APU
KUALA LUMPUR 04.2001 -
Diploma - Computing
APU
Kuala Lumpur, Malaysia 04.2001 -
High School Diploma -
Sekolah Menengah Kebangsaan Taman Bukit Maluri
Kuala Lumpur, Malaysia 04.2001 -
No Degree - UPSR
Sekolah Rendah Jenis Kebangsaan Kepong2
Kuala Lumpur, Malaysia 04.2001 -
Skills
Infrastructure management
IT compliance
Virtualization
IT service management
Problem-solving
User support
Timeline
SENIOR IT EXECUTIVE
SEGi University
08.2019 - Current
IT Engineer
PC RISK SDN BHD
01.2018 - 08.2019
Senior IT Executive
SAPURA ENERGY BHD
01.2012 - 12.2017
IT Executive
Kencana Petroleum
04.2005 - 01.2012
Call Center Executive
Appco Group
02.2002 - 08.2004
No Degree - ITIL V3
Exin
04.2001 -
No Degree - MCSE
Iverson Associates
04.2001 -
Advance Diploma - Software Engineering
APU
04.2001 -
Diploma - Computing
APU
04.2001 -
High School Diploma -
Sekolah Menengah Kebangsaan Taman Bukit Maluri
04.2001 -
No Degree - UPSR
Sekolah Rendah Jenis Kebangsaan Kepong2
04.2001 -
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