MUHAMAD AQIL HALIM
Senior IT Executive
Semenyih,Selangor
Summary
Senior IT Executive managing 5–8 hotel systems and platforms, including hotel infrastructure, PMS and POS systems, guest Wi‑Fi, end-user devices, and core server and network support. Keeps hospitality operations stable through backup routines, firewall administration, disaster recovery planning, and rapid guest issue escalation. Coordinates 2–4 vendor contracts, service reviews, and implementation deliverables per month, SLAs, compliance documentation, and 7–12 staff training sessions per quarter to maintain secure, reliable service delivery.
Overview
3
3
Languages
7
7
years of professional experience
Work History
Senior IT Executive
Bangi Resort Hotel Sdn. Bhd.
03.2025 - Current
- Responsible for maintaining, troubleshooting, and supporting the hotel’s entire technical footprint, including servers, local networks, hardware, and software systems.
- Managed the daily stability and operational readiness of core hospitality systems, specifically Property Management Systems (PMS) and Point of Sale (POS) systems.
- Administered guest-facing technology infrastructure, including the deployment and monitoring of guest Wi-Fi networks, business center facilities, and in-room entertainment systems.
- Acted as the escalation point for technical issues raised by hotel guests, ensuring timely troubleshooting to preserve service delivery standards.
- Provided comprehensive internal technical support to all hotel departments, addressing hardware failures, software glitches, and network connectivity issues.
- Executed the staging, configuration, and provisioning of employee end-user devices, printers, and peripheral hotel technology.
- Enforced corporate data protection policies through the administration of firewalls, endpoint antivirus systems, and scheduled backup routines.
- Developed and structured disaster recovery playbooks to safeguard hotel operations against critical data loss and extended system outages.
- Planned and oversaw IT infrastructure projects, managing the deployment timelines for system upgrades, new technology rollouts, and hardware installations.
- Served as the primary technical liaison between internal management and external vendors to coordinate project milestones and deliverables.
- Scheduled and performed routine software updates and preventative maintenance across hotel applications to ensure continuous system optimization.
- Monitored infrastructure logs and system alerts to identify and resolve underlying vulnerabilities before they impacted hospitality operations.
- Directed the procurement pipeline for hardware and software assets, liaising with third-party vendors for sourcing and maintenance contracts.
- Negotiated vendor contracts and Service Level Agreements (SLAs) to align third-party support deliverables with the hotel’s financial and operational targets.
- Conducted structured IT onboarding and training sessions for hotel staff to ensure proper utilization of applications and technology tools.
- Authored and maintained compliance documentation to ensure the IT infrastructure adhered to local and international data protection and privacy regulations.
- Organized periodic IT security audits to verify organizational compliance with established security policies and protocols.
Technical Support
ProppyApp Sdn. Bhd.
09.2023 - 02.2025
- Monitored application and system environments to maintain security baselines and defend infrastructure against data vulnerabilities.
- Provided multi-tiered technical support via remote channels and on-site visits to resolve hardware, software, and network disruptions.
- Managed the provisioning lifecycle of corporate hardware, including the installation and configuration of workstations, laptops, and peripheral equipment.
- Performed scheduled preventive maintenance routines across internal systems to reduce operational downtime and extend hardware reliability.
IT Officer
Plastictechnic (M) Sdn. Bhd.
04.2022 - 09.2023
- Served as the first point of contact for tier-1 IT support requests concerning corporate software applications, local networks, and user accounts.
- Handled the physical deployment, software configuration, and active troubleshooting of company hardware and authorized software suites.
- Conducted routine administration and health checks on corporate servers and network infrastructure to maintain daily operational continuity.
- Drafted, updated, and archived internal IT documentation, step-by-step procedures, and user-facing knowledge base articles.
- Administered remote desktop assistance and on-site technical interventions for distributed staff members.
Computer Technician
MyOne Technologies Sdn. Bhd.
05.2021 - 03.2022
- Diagnosed, repaired, and serviced faulty computer hardware, office peripherals, and local network components.
- Installed, licensed, and configured multi-platform operating systems (Windows and macOS) alongside standardized business applications.
- Drafted layouts and executed physical deployments for wired (LAN) and wireless (Wi-Fi) network solutions.
- Executed hardware component upgrades and preventive maintenance cycles on client and internal computer systems.
- Provided technical services for storage drive data recovery and initialization routines for new user devices.
MIS Clerk
The Store Corporation Sdn. Bhd.
01.2020 - 07.2020
- Conducted scheduled daily inspections of retail IT environments, verifying the physical and operational status of POS terminals, printers, and server room infrastructure.
- Assisted the IT team with routine system maintenance scripts and verified overall infrastructure operational readiness.
- Managed back-office batch printing operations and maintained the hardware setups used for inventory labeling and barcoding processes.
- Documented system anomalies, logged errors, and formally escalated complex technical issues to senior IT personnel for remediation.
Education
Diploma - Database Management System and Web Application in Information Technology (DVM)
06-2019
GPA: 3.53
Database Management System and Web Application in Information Technology (SVM)
06-2016
GPA: 3.58
Skills
System administration (Windows, macOS)
LAN/WAN configuration & support
Firewall management & monitoring
Server maintenance & monitoring
Patch management & system updates
Microsoft Azure administration
Active Directory administration
VMware administration
Microsoft 365 administration
IT infrastructure management
Data backup & disaster recovery
IT asset lifecycle management
Preventive maintenance planning
Incident resolution & root cause analysis
Group Policy management
Helpdesk & end-user support
IT service delivery management
SLA (Service Level Agreement) management
User training & technical guidance
IT documentation & SOP creation
Asset inventory auditing
Timeline
Senior IT Executive - Bangi Resort Hotel Sdn. Bhd.
03.2025 - Current
Technical Support - ProppyApp Sdn. Bhd.
09.2023 - 02.2025
IT Officer - Plastictechnic (M) Sdn. Bhd.
04.2022 - 09.2023
Computer Technician - MyOne Technologies Sdn. Bhd.
05.2021 - 03.2022
MIS Clerk - The Store Corporation Sdn. Bhd.
01.2020 - 07.2020
Kolej Vokasional Sepang - Diploma, Database Management System and Web Application in Information Technology (DVM)
Kolej Vokasional Sepang - , Database Management System and Web Application in Information Technology (SVM)