WILIE STEPHEN
Kuala Lumpur
Summary
F&B professional with 10+ years of experience in outlet operations, team leadership, customer service and staff supervision. Currently an Outlet Manager at 108 Matcha Saro, experienced in manpower planning, stock control, sales performance, training and daily operations. Seeking suitable part-time / side-job opportunities in F&B.
Overview
13
13
years of professional experience
Work History
Outlet Manager
108 Matcha Saro
01.2024 - Current
- Managed daily outlet operations, overseeing manpower and staff performance to ensure optimal service delivery.
- Monitored sales targets, coordinated stock ordering and inventory management to maintain food cost efficiency.
- Ensured food quality, cleanliness and service standards while effectively resolving customer issues.
- Assisted in executing promotional campaigns and upselling techniques to enhance sales performance.
Outlet Supervisor
108 Matcha Saro
11.2023 - 01.2024
- Supervised daily operations, enhancing staff performance and customer service standards.
- Assisted with manpower planning, stock control, sales operations, and training new staff to ensure seamless onboarding.
- Managed payroll, scheduling, and other administrative tasks to ensure smooth outlet operation.
- Managed daily operations of outlet, overseeing staff performance, inventory levels, and customer service standards.
- Developed loyalty programmes to reward repeat customers and strengthen brand allegiance.
Production Worker
Mega Dutch – Sausages Factory
08.2023 - 10.2023
- Executed food production, preparation, and packing while adhering to hygiene standards.
- Assisted in the packing of products by applying wrapping and labels before dispatch.
- Packed and secured items for shipment without damage.
- Packed finished products with care, preparing them for dispatch to clients or storage.
Outlet Supervisor
Seoul Garden
01.2018 - 01.2022
- Oversaw restaurant operations, managing staff performance, customer service standards, food quality, and cleanliness to enhance overall dining experience.
- Coordinated staff schedules to ensure optimal coverage during peak hours, addressing manpower planning, stock management, and complaint resolution.
- Managed payroll, scheduling, and other administrative tasks to ensure smooth outlet operation.
- Managed daily operations of outlet, overseeing staff performance, inventory levels, and customer service standards.
- Developed loyalty programmes to reward repeat customers and strengthen brand allegiance.
Outlet Shift Leader
Seoul Garden
01.2016 - 01.2018
- Led shifts, trained staff, and maintained high standards of service, cleanliness, and food quality.
- Trained new employees on company policies, systems, and job responsibilities.
- Effectively managed and problem-solved last-minute absences and time off with staff.
- Maintained excellent team relationships by providing ongoing support, guidance and helpfulness throughout shifts.
Kitchen Helper
TNGC Club
01.2014 - 01.2016
- Assisted food preparation processes in fast-paced kitchen environment, ensuring timely service and high-quality standards.
- Washed and peeled produce and prepared ingredients and equipment to support kitchen workflow.
- Managed kitchen cleaning duties to keep all areas and workstations organised, well-stocked and free from hazards.
- Assisted chefs by preparing simple salads, sandwiches and sides.
Skills
- F&B Outlet Management
- Inventory control
- Food Safety & Hygiene
- Promotional campaign management
- Sales & Upselling
- Customer Service
- Team leadership
- Staff training
- Problem solving
Custom
- Part-Time Outlet Supervisor
- Part-Time Shift Leader
- F&B Supervisor / Trainer
- F&B Service Crew
- Event / Catering Crew
- Restaurant Supervisor
Timeline
Outlet Manager
108 Matcha Saro
01.2024 - Current
Outlet Supervisor
108 Matcha Saro
11.2023 - 01.2024
Production Worker
Mega Dutch – Sausages Factory
08.2023 - 10.2023
Outlet Supervisor
Seoul Garden
01.2018 - 01.2022
Outlet Shift Leader
Seoul Garden
01.2016 - 01.2018
Kitchen Helper
TNGC Club
01.2014 - 01.2016