Summary
Overview
Work history
Education
Skills
Languages
REFERENCE
Accomplishments
Timeline
Generic
MOHAMAD SHAHRUL NIZA BIN ALIAS

MOHAMAD SHAHRUL NIZA BIN ALIAS

KUANTAN

Summary

I am an experienced manager with a strong track record of successfully overseeing daily operations and driving business growth. With more than 7 years in the F&B industry, I have honed my skills in team leadership, customer service, and financial management. Willing to learn from others and give full commitment. A fast learner person, can do any new job, motivated and positive minded person. Can work as a team also independently.

Overview

11
11
years of professional experience

Work history

OUTLET MANAGER

ZUSPRESSO (M) SDN BHD
12.2023 - 06.2025
  • Hiring and trained new staff and give good training follow standard operation procedure (SOP)
  • Managed and monitored operation of the restaurant
  • Handled customer complain with procedure
  • Leading front of house and back of house team
  • Streamlining operation
  • Managing inventory
  • Managing sales and ebitda also P&L monthly

RESTAURANT MANAGER

QSR STORE SDN BHD (KFC)
07.2017 - 12.2023
  • Hiring and trained new staff and give good training follow standard operation procedure (SOP)
  • Managed and monitored operation of the restaurant
  • Handled customer complain with procedure
  • Leading front of house and back of house team
  • Streamlining operation
  • Managing inventory
  • Managing sales and ebitda also P&L monthly

ASSISTANT STORE MANAGER

7 ELEVEN
Bukit Rambai Melaka
01.2017 - 06.2017
  • Helping with hiring, training, and supervising store staff
  • Ensuring high levels of customer service
  • Assisting in managing stock levels, conducting regular inventory counts

PART TIME PROMOTER

PARKSON MEGAMALL
Kuantan
03.2014 - 09.2014
  • Representing and promoting a brand to customer

Education

PENILAIAN MENENGAH RENDAH (PMR) -

SMK MUADZAM SHAH 2011

MALAYSIAN VOCATIONAL CERTIFICATE (SVM) -

MALAYSIAN AVIATION TRAINING ACADEMY
04.2001 - /2014

DIPLOMA VOCATIONAL MALAYSIA (DVM) - AIRCRAFT MAINTENANCE

MALAYSIAN AVIATION TRAINING ACADEMY
04.2001 - /2016

Skills

  • CUSTOMER SERVICE
  • MANAGING OUTLET
  • MICROSOFT OFFICE


Languages

MALAY
Fluent
ENGLISH
Advanced

REFERENCE

NOOR IFFAH BINTI MOHD NOOR 

QSR STORE SDN BHD (KFC)

TRAINING OFFICER

0148498298

Accomplishments

    ZUSPRESSO (M) SDN BHD 2024

  • AWARD AS TOP 10TH OUTLET IN MALAYSIA

Timeline

OUTLET MANAGER

ZUSPRESSO (M) SDN BHD
12.2023 - 06.2025

RESTAURANT MANAGER

QSR STORE SDN BHD (KFC)
07.2017 - 12.2023

ASSISTANT STORE MANAGER

7 ELEVEN
01.2017 - 06.2017

PART TIME PROMOTER

PARKSON MEGAMALL
03.2014 - 09.2014

MALAYSIAN VOCATIONAL CERTIFICATE (SVM) -

MALAYSIAN AVIATION TRAINING ACADEMY
04.2001 - /2014

DIPLOMA VOCATIONAL MALAYSIA (DVM) - AIRCRAFT MAINTENANCE

MALAYSIAN AVIATION TRAINING ACADEMY
04.2001 - /2016

PENILAIAN MENENGAH RENDAH (PMR) -

SMK MUADZAM SHAH 2011

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MOHAMAD SHAHRUL NIZA BIN ALIAS