Wan Zubaidie Wan Zahari

• Efficiently addressed customer inquiries through multiple channels including phone, email, and live chat.

• Resolved complaints and issues swiftly, ensuring professional and satisfactory outcomes.

• Maintained precise records of customer interactions and transactions for accuracy and accountability.

• Identified and escalated intricate issues to senior management for prompt resolution.

• Informed customers about products and services, providing clear and accurate information.

• Actively participated in team meetings and supported continuous process improvement efforts.

• Formulated and executed customer engagement strategies, boosting satisfaction and loyalty.

• Analyzed sales metrics, refining tactics to meet and exceed performance targets.

• Managed inventory control, maintaining precise stock records for operational efficiency.

• Orchestrated promotional campaigns, driving sales growth and brand visibility.

• Ensured strict adherence to legal standards and company regulations.

• Expertly manage full spectrum of restaurant operations, encompassing staff recruitment, workflow coordination, comprehensive training, and direct supervision.

• Diligently oversee inventory control, actively solicit customer feedback, and administer critical audits and certifications.

• Strategically plan daily restaurant functionality, consistently monitoring and updating profit trajectories.

• Ensure seamless daily operations with proactive adjustments for optimal business efficiency.

• Drive financial performance by establishing fiscal goals, budgeting responsibly, and implementing cost control measures.

• Guarantee customer satisfaction and loyalty through the delivery of superior quality products and services.

• Oversee and refine marketing initiatives, tailoring strategies to align with market trends and performance metrics.

• As primary job scope was to assist the research proposed by professor
• Besides, supervised and trained local degree student as lab tutor along the period
• Worked as researcher and tutor help built the relation between student and lecturer, gain the knowledge about the teaching material, task distribution and marking paper.