Summary
Overview
Work History
Education
Skills
Certification
Interests
Work Availability
Software
Timeline
Hi, I’m

SANDHYA RAMARAVOO

Executive Officer
Selangor
SANDHYA RAMARAVOO

Summary

PROJECT/QUALITY MANAGEMENT | CUSTOMER SERVICES | LEARNING & DEVELOPMENT Over 7 years’ proven track record in contact centre function, experiences in managing customers via calls/emails/face-to-face/live chat Possess strong knowledge in contact centre teams towards providing best customer services. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Experienced in managing Expatriate/stakeholder relationship from different regions. Demonstrated analytical abilities in providing insights towards decision making. Experienced in Helpdesk Management on various projects. Managing escalations; develop collaboration with every business unit. Seeking an engaging and more challenging long-term career in quality/business management in which I can excel and contribute to the company's success while experiencing learning and advancement opportunities.

Overview

10
years of professional experience
3
Certifications
4
Languages

Work History

TalentCorp – PJ

Customer Service Executive
10.2018 - 04.2022

Job overview

  • Handling EP/PVP/DP/REP & RPT pass application matters of Expatriate, Dependents, Professionals & Malaysian returnees
  • Respond to inquiries requests and instructions delivered through telephone/through walk-in customers
  • Monitor and track received walk-in customer inquiries/requests
  • Ensure all follow-up activities are complete within the stipulated turnaround time
  • Maintain consistent customer service level, by adhering to process flow, standards, and guidance
  • Achieve KPI’s target set by the department/ management
  • Demonstrated ways to improve customer service and increase productivity
  • Participates in team meetings, and activities that promote team spirit and cohesiveness
  • Update job knowledge by studying any new regulations briefs and processes
  • Exercising strict confidential matters and ensuring compliance with internal procedures
  • Manage and resolve customer complaints promptly, escalating unresolved inquiries to the respective team
  • Provide feedback to Team Leaders on regular basis and involve in any ad-hoc projects assigned by the management

Teledirect Telecommerce, KL

Customer Service Officer
01.2018 - 10.2018

Job overview

  • Managing STAR alliances and Scoot airlines inquiries regarding IATA reward points
  • Provide friendly and efficient service to Singapore and international travelers/passengers
  • Be the first point of contact to handle and resolve customer complaints
  • Respond professionally to inbound phone calls, including urgent situations
  • Identify and escalate issues appropriately through e-mails/system
  • Compose thoughtful and accurate messages or customize prepared responses to an internal department
  • Research information and troubleshoot problems using available resources
  • Arbitrate in situations between passengers
  • Monitor and control numerous concurrent tasks in tandem
  • Proactively and independently work to meet targets and goals
  • Any other duties and responsibilities that may be assigned by the management from time to time.

Sudong Sdn Bhd, SINGTEL
Klang

Customer Care Officer
02.2016 - 12.2017

Job overview

  • Assisting incoming calls and inquiries from customers with a demonstration of excellent customer service skills to meet and exceed customers’ expectations
  • Channel and escalate any unresolved issues/complaints to other stakeholders or the next level within the agreed procedure
  • Perform cross-selling on company products & services (postpaid plans, data bundle, or value-added services)
  • Work closely with team members and Supervisors to achieve quality results and productivity
  • Participating in ad hoc projects as assigned by the team leader or direct superior

Digi Telecommunication S/B
Shah Alam

Customer Care Consultant
01.2014 - 01.2016

Job overview

  • Answer incoming calls for customer inquiries, complaints & feedback
  • Create reports & route cases to respective departments
  • Promoting new & existing products to customers
  • Arrange callbacks as required by customers
  • Achieve NPS (Net promoter Score) as targeted
  • Involve in assigned campaigns/projects

Dynamic Furniture Industries S/B
Subang

Marketing Assistant
11.2012 - 11.2013

Job overview

  • Assist indoor sales
  • Served as the primary person to customers for furniture designs
  • Prepare quotations for customers & follow up with the sales inquiries
  • Join exhibition or promotional sales
  • Responsible for monthly sales report

SANDHYA RAMARAVOO, Continue, CSK Murni Services
Klang

Admin Assistant
06.2011 - 10.2012

Job overview

  • Prepare invoice, PO, and payment vouchers
  • Perform clerical works (mailing & answering calls)
  • Review and verify all payments and invoices
  • Receiving and sending couriers
  • Checking and updating inventory stock list
  • Brainstorm and survey training materials for consultancy services
  • Traveling to companies for sample collections

Education

Open University

Bachelor of Business Management from General Management

University Overview

Veritas University College

Project Management Certificate

University Overview

BAC Entrepreneurship e-course – 16

University Overview

Inti International College (UK Coventry)
Subang

MBA from General Business Studies
01.2022 - Current

University Overview

Skills

Critical Thinking Leadership skillsundefined

Certification

MOHR Entrepreneurship Training (OUM) – Sept 2020 (4 days)

Interests

  • Travelling, making friends & personal care
Availability
See my work availability
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Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software

Avaya SAP ESD CRM E-Point Amadeus (airline reservation system) CEM (aviation system) MS Office Suite (Word, Excel, PowerPoint) Genesys

Timeline

Inti International College (UK Coventry)
MBA from General Business Studies
01.2022 - Current
Customer Service Executive
TalentCorp – PJ
10.2018 - 04.2022
Customer Service Officer
Teledirect Telecommerce, KL
01.2018 - 10.2018
Customer Care Officer
Sudong Sdn Bhd, SINGTEL
02.2016 - 12.2017
Customer Care Consultant
Digi Telecommunication S/B
01.2014 - 01.2016
Marketing Assistant
Dynamic Furniture Industries S/B
11.2012 - 11.2013
Admin Assistant
SANDHYA RAMARAVOO, Continue, CSK Murni Services
06.2011 - 10.2012
Open University
Bachelor of Business Management from General Management
10.2021
Veritas University College
Project Management Certificate
06.2021
BAC Entrepreneurship e-course – 16
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SANDHYA RAMARAVOOExecutive Officer