WAN NUR IZZATIE BINTI MOHD ZAMERI
NOC L1 ENGINEER/ IT HELPDESK SUPPORT
Cyberjaya, Selangor
Summary
Developed skills in a fast-paced network operations environment, including network monitoring, issue resolution, and customer support. Seeking to transition into a new field, leveraging problem-solving and technical support abilities. Eager to apply and further develop network troubleshooting and customer service skills in a related role.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
NOC Tier 1 Engineer
Kridentia Tech. Sdn. Bhd
02.2022 - Current
- Monitor network performance and integrity using advanced network monitoring tools (PRTG & SolarWinds) to identify and resolve issues, minimizing downtime and ensuring optimal SLA.
- Configured and maintained network devices to optimize performance and security.
- Communicated effectively across different departments when escalating issues to Tier 2 and Tier 3 support teams in resolving critical incidents.
- Delivered tier-3 support for co-location, customer backup networks, and ISP services.
- Reduced downtime by proactively identifying potential technical issues and implementing preventive measures.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Coordinated with vendors for equipment installation, repair, or replacement as needed.
- Collaborated with cross-functional teams to troubleshoot and resolve system-wide problems.
- Trained new NOC Tier 1 Engineers on processes and best practices, increasing team productivity consistently over time.
- Stayed updated on industry trends, enabling quick adaptation to new challenges and emerging technologies.
- Work closely with telco/ISPs to provide the best responses and solutions to customers.
IT Project Coordinator
Kridentia Tech Sdn. Bhd
02.2020 - 01.2022
- Collaborated with various departments across the organization to gather requirements for IT projects, ensuring alignment with overall business goals.
- Managed multiple IT projects simultaneously, prioritizing tasks based on urgency and potential impact on the organization''s goals.
- Planned, designed, and scheduled phases for large projects.
- Developed comprehensive project documentation, including scope statements, timelines, budgets, and status reports.
- Monitored project performance metrics closely, making adjustments as needed to stay on track with objectives.
- Reduced project completion times by effectively coordinating team members and resources.
- Liaised effectively between technical teams and business users to ensure seamless integration of systems.
- Coordinated with external vendors to deliver IT project components.
- Manage and record inventory to keep track of each hardware deployment.
- Manage and completed 2 projects in 3 months with proper documentations.
- Wrote, updated and maintained project documentation.
Education
Bsc (Hons) Information Technology - Network Computing
Asia Pacific University (A.P.U)
Kuala Lumpur, Malaysia 07.2015 - 10.2018
Foundation in Science -
Universiti Teknologi Mara (UiTM)
Bandar Puncak Alam, Selangor, Malaysia 03.2014 - 05.2015
Skills
Network monitoring & troubleshooting
LAN and WAN technologies
Wireless networking
Incident management
Firewall management
Ticketing systems
Application support
Service level agreements
Problem-solving abilities
Multitasking
Teamwork and collaboration
Critical thinking
Effective communication
Basic Huawei Router configuration
Reference
Former NOC Manager
- Name: Syara Hamzah
- Contact Number: 016-2160511
Timeline
NOC Tier 1 Engineer
Kridentia Tech. Sdn. Bhd
02.2022 - Current
IT Project Coordinator
Kridentia Tech Sdn. Bhd
02.2020 - 01.2022
Bsc (Hons) Information Technology - Network Computing
Asia Pacific University (A.P.U)
07.2015 - 10.2018
Foundation in Science -
Universiti Teknologi Mara (UiTM)
03.2014 - 05.2015
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