Muhammad Haikal Suresh Bin Gopalan

• Team Supervision: Train, motivate, and oversee line leaders and production assistants to achieve the daily output target as per the plan.
• Process Compliance: Communicate and monitor adherence to process changes and safety procedures.
• Shift Coordination: Ensure smooth shift changeover, and provide feedback on production issues.
• Production Management: Maintain equipment in production mode, escalate non-production issues, and initiate quality re-capture.
• Planning and Reporting: Manage manpower and materials to meet targets, review WIP reports, and prepare output reports.
• 5S Implementation: Enforce 5S standards and compliance with SOPs.
• Collaboration: Work with the support department/groups on production matters.
• People management: Lead daily briefings and prepare shift performance reports.
• Welfare and Discipline: Address the team and handle minor or major misconduct. Coordinate cross-training by process.
• Quality Accountability: Ensure SOP and specification compliance.
• Defect Management: Verify and recapture defects, escalate issues, and follow up on quality performance changes.
• Communication: Relay quality alerts and information to relevant teams.
• Resolved issues quickly to maintain productivity goals.

• Responsible for supervising and leading quality assurance-related activities, such as incoming inspection, controlled documents, and customer complaints handling.
• Managing and attending to a total of 80 headcount.
• Lead a team of QA analysts, providing guidance, support, and mentorship to improve individual performance, and overall team productivity.
• Skills: ESD trainer and ESD Program Coordinator.
• Collaborated effectively with cross-functional teams to achieve project milestones and meet deadlines.
• Enhanced QA processes by implementing risk-based testing strategies and automation tools.
• Assisted with the recruitment of new QA team members by participating in interviews and evaluating candidates'' technical skills.
• Conducted root cause analysis for identified defects, recommending corrective actions to prevent future occurrences.
• Implemented continuous improvement initiatives through regular reviews of QA processes, methodologies, and tools.
• Improved quality processes for increased efficiency and effectiveness.

• Oversaw employee training initiatives to ensure all team members were proficient in company procedures, safety regulations, and job-specific tasks.
• Accomplished targets and met demand by assessing equipment performance, reviewing materials supplies, and organizing manpower.
• Supervised ongoing daily production phases.
• Monitored daily and weekly key performance indicators to maintain on-track status.

Sep 2003 – May 2006

Technical Supervisor

• Managed 40 technicians and line leaders.
• Added to the managed production line and supported quality improvement matters.
• Support and resolve quality issues in JVC, Thailand, for two weeks.
• Provide training and development for technicians and operators.
• Monthly Activities Presentation.
• Weekly and monthly review meetings and actions provided for improvement.
• Support engineering sample run, pre-production, and mass production process set-up.
• Achievement: Excellent Quality Control Award (Management Award).

Sep 2001 – May 2003.

Technical Line Leader.

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.

Jul 1999 – Jun 2001.

Technical Line Leader.

• Reduced downtime for critical systems through effective troubleshooting and root-cause analysis.
• Mentored junior technicians, providing guidance on best practices to enhance their skills and knowledge base.
• Managed maintenance activities, supervised staff, and inspected equipment.

May 1996 – Apr 1997.

Technician.

• Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
• Performed troubleshooting and diagnosis on malfunctioning equipment.
• Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
• Conducted detailed diagnostics to identify issues, leading to decrease in system downtimes.
• Support and coordinate technical support in JVC Singapore.
• Support the new production line layout setup, and technical training on operating procedures and detailed diagnostics. (JVC INDONESIA) - 3 months.

• Performed electrical and mechanical repairs of production equipment to minimize downtime.
• Troubleshot equipment breakdowns and performed preventive maintenance.
• Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
• Improved equipment functionality by conducting regular maintenance checks and repairs.
• Reduced downtime by quickly diagnosing and resolving technical issues on machinery.
• Followed safety protocols to minimize workplace accidents.