Wan Nor Diyana Wan Masor

- Contributed to 11% of overall income by managing invoices related to transactions from purchasing and selling assets.

- Reconciled discrepancies in holdings for over 1000 funds.

- Facilitated document collection aiding assistant manager for audit sessions.

- Conducting training sessions for new hires.

Supervised creation workflows supporting more than 10 fresh fund setups on a routine basis.

- Overseeing onboarding process for more than 100 clients.

- Increased client engagement by efficiently processing and distributing mandatory and voluntary event notifications from custodians.

- Coordinated monitoring efforts of team for incorrect settlement details affecting over 100 cash dividend transactions.

- Distributed daily memos to over 10 branches detailing dividend payments for relationship managers.

- Addressed customer inquiries effectively, enhancing satisfaction levels.

- Processed and distributed over 100 sales invoices to custodians, contributing significantly to a 10% increase in overall revenue.

- Facilitated the reservations process by handling upwards of 100 calls daily.

- Supported sales manager by presenting hotel offerings at Matta Fair.

- Assisted Front Office manager coordinating room service bookings for numerous groups.

- Compiled essential documents to support accounting processes.

- Managed dissemination of event information to more than ten occasions for Kitchen, Security, Front Office, Housekeeping and Finance departments.

- Scheduled and organized manager's calendar to ensure timely notifications of upcoming events.

- Processed staff EPF documentation on a bi-monthly schedule.

- Processed staff absence details and tracked time off requests.

- Organized documents for Audit sessions.