NOR RASHILLA BINTI MOHAMED RASHID
BANKING OPERATION OFFICER
Kuala Lumpur
Summary
Dynamic Global Operations Officer with a proven track record at Standard Chartered Bank, excelling in process optimization and problem-solving. Adept at enhancing customer satisfaction through effective issue resolution and teamwork. Skilled in performance metrics analysis, ensuring high-quality service delivery while managing complex transactions efficiently.
Overview
15
15
years of professional experience
3
3
Certifications
2
2
Languages
Work History
Global Operations Officer
Standard Chartered Bank
11.2017 - 03.2025
- Involve in onboarding,processing and approving (where authorized) relevant transaction guided by the operation procedures,guideline's,policies and standard set.
- Determines the source of problem and works to resolve them. Acts as a resources foe newer or more junior staff members. Acts as an escalation point for less senior specialist for complex issues or transactions,providing guidance and training as needed.
- Manage work pipelines and be aware of when to escalate issues to Management/Regional Heads.Generate reports, store completed work task in daily basis.
- Perform Know Your Client (KYC) due diligence in a accordance with infernal Anti-Money Laundering (AML) guidelines and policies.
- Support the team in daily work and display team work's verify and perform quality checks for the task assigned.
- Ensure consistence delivery og hight quality services to customer through meeting or exceeding customer expectation.
- communicate directly with front offices sales, and key internal stakeholders on a daily basis matter of the best client journey.
- Follow up corrective/prevent actions to a point where concerns arising from these finding are addressed to a satisfactory level.
Global Operations Officer
Scope International, Standard Chartered Bank
03.2010 - 09.2013
- Delivered exceptional customer service by addressing client concerns promptly and effectively resolving issues.
- Perform call back confirmation to handling inbound and outbound calls, addressing customer inquiries, resolving issues, and providing product or service information.
- Cheque Clearing Process to validate customer details and signature authorize in mandate.
- Perform debit/credit transaction and accounts balances.
Education
High School Diploma -
KOLEJ VOKASIONAL ERT SETAPAK
Kuala Lumpur, Malaysia 04.2001 -
Skills
- Process optimization
- Organizational development
- International logistics
- Performance metrics analysis
- Multitasking
- Problem-solving abilities
- Time management
- Teamwork
Certification
Course Microsoft Excel- Functions and Formulas
Timeline
Couse Microsoft Excel - Advance
06-2024
Course Microsoft Excel- Intermediate
10-2023
Course Microsoft Excel- Functions and Formulas
05-2023
Global Operations Officer
Standard Chartered Bank
11.2017 - 03.2025
Global Operations Officer
Scope International, Standard Chartered Bank
03.2010 - 09.2013
High School Diploma -
KOLEJ VOKASIONAL ERT SETAPAK
04.2001 -
Similar Profiles
VIJAY SAWLANIVIJAY SAWLANI
Senior Relationship Officer at Ztech Manpower Services-Standard Chartered Bank and Noor BankSenior Relationship Officer at Ztech Manpower Services-Standard Chartered Bank and Noor Bank
Sri Ranjith SSri Ranjith S
Splst, Development at Standard Chartered BankSplst, Development at Standard Chartered Bank
Eugene TeeEugene Tee
Business Sales and Service Manager at Standard Chartered BankBusiness Sales and Service Manager at Standard Chartered Bank
Mathavan SenthilmuruganMathavan Senthilmurugan
Software Development Team Leader at Standard Chartered BankSoftware Development Team Leader at Standard Chartered Bank
MOHD FAIZAN MOHD FARIZMOHD FAIZAN MOHD FARIZ
Senior Manager Analyst at PETRONASSenior Manager Analyst at PETRONAS