Walter Tan Bee Whatt
Melaka
Summary
Dedicated professional demonstrating strengths in customer service and team collaboration. Adapts to evolving retail environments through effective communication and problem-solving abilities. Committed to fostering positive customer relationships and enhancing brand reputation.
Overview
23
23
years of professional experience
Work History
Retail Manager
Popular Book Co. (Malaysia) Sdn. Bhd.
Melaka, Malaysia
12.2010 - Current
- Organised staff schedules, holiday rotas, and shift patterns to ensure smooth store operations.
- Fostered positive working environments by supporting and guiding staff through collaborative learning.
- Handled customer complaints with empathy and professionalism, restoring customer satisfaction, trust and loyalty towards company brand.
- Conducted regular training sessions on customer service excellence and product knowledge.
- Monitored team performance, identified improvements, and managed changes.
- Directed visual merchandising efforts, designing displays that enhanced customer engagement and boosted sales.
- Oversaw budget forecasts and managed expenses to align with financial targets.
- Monitor product pricing and labelling activities, adjusting prices to reflect promotions and clearing slow-moving stock.
- Implemented theft prevention measures to reduce store losses.
- Leads team in credit and outdoor sales (bookfairs, seminars and events), fortifying brand awareness to potential future customers outside of store.
- Organised store room efficiently, ensuring compliance with health and safety regulations., complying with health and safety rules.
Section Leasder
AEON Retail Malaysia
Melaka, Malaysia
10.2009 - 05.2010
- Managed staff activities, delegating tasks and ensuring safety compliance.
- Conduct on-the-job training for team members to strengthen their grasp on product knowledge and excellent customer service practices.
- Created visually appealing merchandise displays to enhance customer attraction.
- Organised storeroom for efficient merchandise flow to selling floor.
Bookfair Executive
MPH Bookstores Sdn. Bhd.
Petaling Jaya, Selangor, Malaysia
08.2003 - 09.2009
- Contributed to multiple book fairs, seminars, and warehouse sales, enhancing company's profit and revenue.
- Started off as Customer Service Assistant in MPH Melaka, then worked my way up to Outlet Manager and then Bookfair Executive based at MPH Headquarters in Petaling Jaya, Selangor.
- Assisted in setting up new outlets, trained staff and team members, ensuring smooth operations in assigned outlets.
Education
Certificate of Higher Education - English Language Studies
Universtti Sains Malaysia
Pulau Pinang01-2003
Skills
- Merchandising strategies
- Visual Merchandising
- Financial oversight
- Inventory control
- Sales projections
- Leadership and team management
- Staff development and training
- Performance assessment
- Customer service
Languages
English
Advanced
C1
Malay
Advanced
C1
Accomplishments
- Recipient of Long Service Award (15 years) in 2o25.
- Best Store Manager Award for Southern Region, Category B for 2 years running (Financial years 2017/2018 & 2018/2019).
- Best Store Award for Southern Region, Category B
- Best Supervisor (English Books Department) for Financial Year 2012/2013.
Timeline
Retail Manager
Popular Book Co. (Malaysia) Sdn. Bhd.
12.2010 - Current
Section Leasder
AEON Retail Malaysia
10.2009 - 05.2010
Bookfair Executive
MPH Bookstores Sdn. Bhd.
08.2003 - 09.2009
Certificate of Higher Education - English Language Studies
Universtti Sains Malaysia