Muhammad Abqari Fiqri Bin Rhymizam

• Supervise and evaluate the Outlet Supervisor in terms of branch cleanliness, sales generation, and ensuring a positive customer experience.
• Reviewing and ensuring that daily/weekly/monthly reports are complete, accurate and submitted on time.
• Implementing token-level reviews at the branch, overall CDM report, and responsible for preparing sales collection and daily cleaning at the branch.
• Ensuring compliance with all operational standards, including service quality, customer service, sales and internal operational control.
• Implementing and ensuring the effectiveness of branch administration management, stock control and safety.
• Attending any Ad-Hoc at the branch when necessary to reduce the downtime of the operational service and ensure operational smoothness.
• Handling and responding to customer complaints when necessary.

• Streamlined checkout process, reducing customer wait times and enhancing satisfaction.
• Conducted regular inspections of facilities to proactively identify potential hazards or repair needs.
• Analyzed sales data to identify trends and adjust stock levels accordingly, maximizing sales opportunities.
• Fostered a team-oriented environment, leading to increased employee retention and reduced recruitment costs.
• Improved overall store performance with proactive maintenance of gas pumps and equipment.
• Ensured compliance with all relevant regulations by staying current on industry standards and implementing required changes promptly as needed.
• Implemented safety protocols that drastically reduced workplace accidents, fostering a safer work environment.
• Oversaw staff recruitment and training processes, building a skilled workforce capable of handling diverse responsibilities effectively.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Monitored fuel inventory levels closely, placing timely orders to prevent shortages or overstock situations impacting profitability.
• Managed daily cash reconciliations accurately, ensuring proper accounting procedures were followed consistently.
• Trained and guided team members to maintain high productivity and performance metrics.

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
• Supervised staff during tanker discharge operations to maintain safety standard and compliance.
• Monitored staff activities, assigned tasks, and provided in-house training according to BHPetrol standards.
• Ensured merchandise was ordered and returned as needed, maintaining optimal stock levels.
• Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
• Identified operational inefficiencies and implemented corrective measures to increase effectiveness.

Check-in counter officer:

• Assisted both Business and Economy Class passengers with check-in procedures, ensuring a seamless experience.
• Verified the validity of passport and visas, ensuring compliance with travel regulations.
• Verified with the passenger, do not bring prohibited items when dropping bags at the check-in counter as a part of 'Security Compliance'.

Gate officer:

• Checked-in passenger at the transfer desk for their connecting flights.
• Provided professional assistance to the passenger regarding their flight status, special request, and also their bookings.
• Verified the passenger documentation before boarding to ensure compliance with the airline policies.
• Performed boarding procedures at the gate, as per roster assignment.
• Coordinate with Cabin Crew to provide any information about their flight. Such as, provide the passenger manifest, flight status, total souls on board, and also the special handling request.
• Ensured on-time departure during the boarding process, during turn around and non-turn around flights.
• Monitored aircraft arrivals to meet Service Level Agreements (SLA).
• Prepared delay reports, communicated with the Duty Manager and Supervisor, and coordinated necessary arrangements during flight disruption, including meals and hotel accommodations.

• Managed inbound and outbound calls, providing exceptional service and support to customers.
• Respond to customer emails promptly, ensuring clear communication and resolution of inquiries.
• Monitor and followed up on the customer delivery cases, maintaining a high level of customer satisfaction.
• Coordinated with the third-party courier partners to ensure parcels were delivered within Service Level Agreements (SLAs), effectively resolving any delivery issues.
• Handled billing and payment issues by following guidelines and resolving disputes.
• Conducted customer feedback surveys to gather insights and identify areas for improvement.
• Reported dispute cases to the team lead, collaboration closely with other related departments to facilitate the timely resolutions.

• Organized group tours efficiently, coordinating logistics and communication between multiple parties for seamless experiences.
• Collaborated with travel suppliers to negotiate competitive rates, resulting in better value for clients.
• Evaluated customer feedback consistently to identify areas for improvement in product offerings and service delivery.
• Boosted sales revenue by identifying potential clients and showcasing available tour packages.
• Arranging airline ticket bookings, ensuring accuracy and efficiency before and during their departure date.
• Promoted and sold Hajj and Umrah pilgrimage tour packages to both government and non-government organizations, enhancing outreach and increasing sales.
• Designed custom tour packages to meet unique client needs, ensuring memorable vacations tailored to individual preferences.

• Engaged customer through effective upselling techniques, contributing to overall sales growth and enhancing customer satisfaction.
• Responded to customer inquiries promptly and professionally, providing information on products and services to facilitate informed purchasing decision or recommended blockbuster movies.
• Assisted in maintaining the store presentation standards, ensuring a welcoming and organized merchandise product.
• Collaborated with team members to achieve sales target, fostering a positive work environment, and ensuring seamless operations.