VISALLANI KESAVAN
Klang, Selangor
Summary
Highly self motivated professional with strong intrinsic drive to excel and achieve results. Ability to handle multiple projects simultaneously with a positive attitude and high degree of accuracy surpassing customer satisfaction targets. Skilled at identifying or anticipating problems and providing solutions, enabling successful project execution and team efficiency. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Career Break
Personal & Professional Development
01.2024 - Current
- Engaged in continuos professional development during the break while, including staying current through online courses, training and development.
- Continuing on the journey of self-discovery through research, podcasts, journaling; exploring on personal projects.
- Self-motivated, with a strong sense of personal responsibility.
Customer Support Manager (Project Executive)
Leonardo Malaysia
11.2020 - 12.2023
- Employed comprehensive benchmarks to establish and monitor customer support standards.
- Built strong relationships with field operations team to support business development opportunities and improve service.
- Corrected customer order inconsistencies to support accounting with accurate financial reporting.
- Elevated customer satisfaction and loyalty by taking ownership of customer issues and following through to resolution.
- Collaborated with accounting department to review, update and improve financial processes to achieve revenue goals.
- Facilitated communication between departments and project stakeholders, ensuring alignment with business goals and facilitating effective decision-making.
Assistant Manager Business Development
Borderless Healthcare Group
02.2020 - 10.2020
- Conducted market research to identify new opportunities and target markets.
- Attended client meetings to understand customers' needs and maintain sufficient expectation levels.
- Developed creative presentations, trend and research data reports.
- Created and managed social media campaigns to increase brand engagement.
- Captured new customers by optimizing business strategies and launching products to diversify offerings.
Assistant Manager Business Development
Starlabs Bioscience Sdn Bhd
12.2018 - 01.2020
- Developed a sustainable business channel and marketing strategies and support.
- Assisted in content development support for promotional campaigns & marketing.
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
- Devised content strategy to effectively engage target audiences.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
Physiotherapist Consultant
Dr Spina
07.2017 - 11.2018
- Planned individually-designed treatment programs to restore, maintain and improve physical functioning, alleviate pain, and prevent disability.
- Managed acute and chronic conditions with full understanding regarding complex therapy needs.
- Promoted a positive, professional, and solution-oriented approach based on the client's challenges and decided on a suitable treatment program.
- Monitored the progress of patients and adjusting or changing treatments as needed.
- Educated patients and family members regarding diagnosis, injury prevention, and therapeutic treatments.
Education
MBA -
National University of Malaysia (UKM)
03.2022
Bachelor of Science - Physiotherapy (HONS)
Asia Metropolitan University
12.2016
Skills
- Time Management
- Communication and Presentation
- Customer Relations
- Leadership
- Project Management
- Teamwork and Collaboration
- Adaptability
- Multitasking
- Critical Thinking
- Problem Resolution
Languages
English
Proficient
C2
Malay
Proficient
C2
Tamil
Intermediate
B1
Publications
THE PREVALENCE OF SMOKINGHABITS, EXPOSURE, ATTITUDES,BEHAVIOR AND CURRICULUMTRAINING AMONG THEHEALTHCARE PROFESSIONSTUDENTS - A CROSS-SECTIONAL STUDY, International Journal of Advanced Research (IJAR), 2019, http://dx.doi.org/10.21474/IJAR01/8976
Timeline
Career Break
Personal & Professional Development
01.2024 - Current
Customer Support Manager (Project Executive)
Leonardo Malaysia
11.2020 - 12.2023
Assistant Manager Business Development
Borderless Healthcare Group
02.2020 - 10.2020
Assistant Manager Business Development
Starlabs Bioscience Sdn Bhd
12.2018 - 01.2020
Physiotherapist Consultant
Dr Spina
07.2017 - 11.2018
MBA -
National University of Malaysia (UKM)
Bachelor of Science - Physiotherapy (HONS)
Asia Metropolitan University
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