Vikneswari Subramaniam
Kuala Lumpur,Malaysia
Summary
A dynamic professional in office administration and hospitality, with over 6 years of diverse working experience in both backend and frontline positions in the F&B sector. Experienced as Admin Executive and Accounts Assistant, proficient in recording finances, processing payroll, and overseeing the smooth functioning of admin tasks. Highly organized, detail oriented, and capable of executing business objectives efficiently through adequate team management. Formerly worked as Senior Waitress, Floor Captain, and Floor Supervisor, imparting training, excellent customer service, and leadership skills. I am looking to utilize my administrative skills and knowledge of the industry in a challenging office environment for the F&B or corporate industry.
Overview
9
9
years of professional experience
Work History
Part-Time Barista & Waitress
Laut Mont Kiara
Kuala Lumpur
01.2024 - 01.2025
- Responsibilities included cleaning tables, taking orders, keying in orders, delivering food and beverages to designated table numbers, and cleaning cutlery and plates
- Prepared coffee and beverages
- Handled opening and closing tasks
- Managed receiving of stock and supplies
Part-Time Weekend Staff
Positano Restaurant
Kuala Lumpur
01.2024 - 12.2024
- Worked on Saturdays and Sundays
- Responsibilities included cleaning tables, taking orders, keying in orders, delivering food and beverages to designated table numbers, and cleaning cutlery and plates
Account Assistant
Arkatia Hospitality Sd Bhd
Kuala Lumpur
03.2023 - 12.2024
- Engage in data inputting and preserving precise financial records
- Aid in the control of payable and receivable accounts
- Create invoices and payment plans, as well as aid in payment collection
- Help in the bookkeeping and financial reporting processes
- Ensure that all completed transactions are recorded clearly and in accordance with company standards
- Maintain the process of disbursing salaries and organizing petty cash as required
- Compile monthly accounts files and submit them to the Department of finance for review
- Refresh and submit sales target reports for weekly and monthly reports to the management
Admin Executive
Arkatia Hospitality Sdn Bhd
Kuala Lumpur
04.2022 - 02.2023
- Supervise daily activities, keep records of office supplies, and implement filing systems
- Organize meeting schedules, manage mail, and prepare reports
- Keep staff data, attendance, and new joiners information
- Process accounts payable, maintain the petty cash book, and compute weekly commissions report
- Issue purchase orders, receive goods, and reconcile supplier payments and invoices on a weekly basis
- Manage the operations of the POS terminals, including processing sales transactions, completing system troubleshooting and error resolution
- Respond to customer questions or complaints if necessary
- Formulate strategies and identify the areas of improvement
- Help monitor and control the inventory level and check them
Restaurant Supervisor
CDD HOSPITALITY SDN
Kuala Lumpur
01.2019 - 01.2021
- Company Overview: Spanish Restaurant & Bar, Japanese Restaurant, Malai Thai Cuisine
- Receive payment by cash, credit card vouchers, or other automatic debits
- Issue receipts, refunds, credits, or changes due to customers
- Count money in cash drawers at opening shifts or closing shifts
- Reporting customer information, upselling through phone, making reservation answering phone calls
- Bussed tables, presented menus, seated customers, and assisted them to take order
- Cleaned tables and floors of dining area, ensuring that customer had a pleasant, hygienic dining experience
- Assign to be bartender making drink such as fresh juice, blended smoothies, coffee and thai tea etc
- Spanish Restaurant & Bar, Japanese Restaurant, Malai Thai Cuisine
Floor Captain
Naughty Nuris K.L and Naughty Nuris, Phuket
Kuala Lumpur
01.2017 - 01.2019
- Handling paperwork such as inventory
- Handling complaints
- Hostess
- Receive payment by cash, credit card vouchers, or other automatic debits
- Issue receipts, refunds, credits, or changes due to customers
- Count money in cash drawers at opening shifts or closing shifts
- Reporting customer information, upselling through phone, making reservations answering phone calls
- Bussed tables, presented menus, seated customers, and assisted them in taking orders
- Cleaned tables and floors of the dining area, ensuring that customers had a pleasant, hygienic dining experience
- Handling monthly inventory
Waitress
Dolly Dim Sum
Kuala Lumpur
01.2016 - 01.2017
- Write food orders on captain order, memorize orders, and manage food resources in a 140 to 150-seat restaurant
- Assign to be a food runner or drinks runner
- Cleaned tables and floors of dining area
- Handling payment
Education
Business in Administration -
City University
PJ, Kuala Lumpur01.2024
Diploma in Hotel Management -
Travex International College
Kuala Lumpur, Kuala Lumpur01.2020
Skills
- Interpersonal Communication
- Active Listening
- Empathy in Customer and Team Interactions
- Public Speaking
- Hosting and Leading Meetings
- Delivering Presentations to Stakeholders
- Engaging Large and Small Audiences
- Customer-Focused Communication
- Handling Customer Inquiries and Complaints
- Building and Maintaining Client Relationships
- Upselling and Cross-Selling Techniques
- Team Communication
- Coaching and Training Staff
- Encouraging Feedback and Team Discussions
- Delegating Tasks Clearly and Effectively
- Problem-Solving
- Analytical Thinking
- Decision-Making Under Pressure
- Leadership
- Team Motivation and Guidance
- Delegation and Task Prioritization
- Organizational Skills
- Time Management
- Attention to Detail
- Adaptability
- Quick Learner
- Ability to Multitask
- Microsoft Excel
- Microsoft Office
- PowerPoint
Websites
Hobbies and Interests
- Weekly Once Badminton
- Hiking
- Reading Books
- Singing
- Cooking
Languages
- English
- Bahasa Melayu
- Tamil
Personal Information
- Place of Birth: HKL
- Date of Birth: 06/05/97
- Gender: Female
- Nationality: Malaysian
- Marital Status: Single
Languages
English
Proficient
C2
Malay
Advanced
C1
Tamil
Advanced
C1
Timeline
Part-Time Barista & Waitress
Laut Mont Kiara
01.2024 - 01.2025
Part-Time Weekend Staff
Positano Restaurant
01.2024 - 12.2024
Account Assistant
Arkatia Hospitality Sd Bhd
03.2023 - 12.2024
Admin Executive
Arkatia Hospitality Sdn Bhd
04.2022 - 02.2023
Restaurant Supervisor
CDD HOSPITALITY SDN
01.2019 - 01.2021
Floor Captain
Naughty Nuris K.L and Naughty Nuris, Phuket
01.2017 - 01.2019
Waitress
Dolly Dim Sum
01.2016 - 01.2017
Business in Administration -
City University
Diploma in Hotel Management -
Travex International College