
Relevant Coursework: Strategic Management, Financial Accounting, Marketing, Human Resource Management, Operations Management, Business Law
Interpersonal Communication
Active Listening
Empathy in Customer and Team Interactions
Public Speaking
Hosting and Leading Meetings
Delivering Presentations to Stakeholders
Engaging Large and Small Audiences
Customer-Focused Communication
Handling Customer Inquiries and Complaints
Building and Maintaining Client Relationships
Upselling and Cross-Selling Techniques
Team Communication
Coaching and Training Staff
Encouraging Feedback and Team Discussions
Delegating Tasks Clearly and Effectively