Vigneshwary Subramaniam
Batu Caves
Summary
With years of experience in the Accounts and Administration Department across industries, I have gained the ability to perform a multi-tasking scope of work and able to execute tight deadlines. I can work with minimum supervision and a good team player. I approach problems with a positive mind and am always willing to teach those in need of assistance. I’m seeking an opportunity to present my knowledge and expertise across different industries and challenge the workplace.
Overview
23
23
years of professional experience
Work History
Assistant Executive Business Office
UM SPECIALIST CENTRE SDN BHD
01.2023 - Current
- Responsible for assisting in overseeing the operation of admission services, pre-admission, and GL team while assisting in the Business Office operation services following the policies and standard operating procedures and due care, diligence, and attention are applied in all services deliveries to achieve organizational business objectives to provide seamless patient experience
- Supervise day-to-day operations for the Admission & Discharge counter, Pre Admission and GL, manpower, and activities
- Ensure the front office counters are opened for operations promptly and assist in ensuring all staff present on duty as per duty roster
- Handles complaints and/or escalated complaints to meet guests and/or patient expectations
- Provide assistance to expedite resolution for both Outpatient and inpatient insurance inquiries
- Provide assistance to expedite resolutions for inpatient refunds
- Monitor refund documentation before submitting it to the refund person in charge
- Assist in advising patients on hospital charges, payment procedures, hospital admission policies, time of admission, room selection, and other general inquiries from patients
- Assist in attending to any inquiries of patients, customers, and guests that relate to hospital admission, hospital regulation, service, and referral inquiries as when needed
- Prompt communication with patients, medical unit, management, and insurance and handling patient queries promptly
- Supervise a dedicated registration team, offering guidance and training to ensure optimal performance
- Develop work schedules and maintain adequate staffing levels to support seamless registration operations
- Supervise and manage inventory levels, as specified in the Business Office-related unit
- Maintain stock accuracy through regular monitoring
- Responsible for handling ad-hoc tasks as assigned
Business Office Executive
TUNG SHIN HOSPITAL
01.2014 - 01.2023
- In this firm, we report to our Head of Department, who handles the operations of the patient admission and discharge
- I’m responsible for monitoring the bed, admission, discharge, MCO cases, TPA cases, cash and credit cards, outstanding follow-up, and issuing a statement: patient's complaints and feedback (KPI)
- Weekly reports are generated for management review on discharge, admission, and outstanding
- Next, my work includes attending meetings with the nursing staff and preparing the minutes
- Weekly reports are generated for management review
- I’m also required to manage department document flow between Credit Control and customers
- I am also doing outpatient bills and batch summaries for credit control
- Oversees all activities, including admitting and registering patients, billing and collection, third-party payer relations, and preparation of insurance claims
- Directs and establishes policies and procedures for the business office and ensures all office activities comply with hospital standards and government regulations
- Monitor the department's efficiency and suggest and implement changes to improve overall performance
- Ensures that patient transactions are handled accurately and efficiently
- Liaise with bank-on-bank payment confirmation
- Coordination between the Nursing and inventory department
- Preparation of Invoices, DOs, and Credit Notes
- Office management including staff duty Roster
- Preparation Letter of Outstanding
- Processing Claim Forms under Insurance & Corp
- Handle Complaints and Feedback
Patient Services Assistant
PRINCE COURT MEDICAL CENTRE SDN BHD
01.2008 - 01.2012
- In this firm, we are reporting to our Manager I’m responsible for assisting with the Registration and Admission to advise patients on the Hospital charges and methods of payment (deposits) and coverage of Guarantee Letters
- Responsible for Outpatient Registration, updating order entries, and collection for outpatients’ payment-payment by Cash, Cheque, and Credit Cards to issue Official receipts, to make appointments, and to update any appointment changes accordingly and promptly
- Handling inquiries from patients/customers/ visitors
- Coordinate with Nursing, Finance, and Marketing
- Internal sales processing document preparation
- Financial accounting system management
- Coordination between Clinics and Wards in the inventory department
- Preparation of Invoices, DOs, and Credit Notes
- Liaise with hospitals/pharmacy clients on stocks and sales management
- Manage visit schedules and coordinate meetings
Clerk
PANTAI MEDICAL CENTRE (M) SDN BHD
01.2005 - 01.2008
- In this firm, I am preparing Bills for discharge, and processing for MCO cases
- Handling Insurance and company bills for Admission and discharge (Inpatient and outpatient)
- Doing checking in the ward such as medical supplies
- Preparing all the bills, checking all the documents attached, and sending them to Finance
- Processing Insurance for Discharge
- Financial accounting system management
- Preparation of Invoices, DOs, and Credit Notes
- Liaise with hospitals/pharmacy clients on the Implants and charges
- Front Desk Assistant on managing patient problems and complaints
Clerk
UM SPECIALIST CENTRE (M) SDN BHD
01.2002 - 01.2004
- In this firm, I handle cash at the admission counter, and collect advance payment upon Admission
- Key in Patient details into data
- Issue official receipt wants the payment done
- Preparing Insurance Company for Initial guaranteed letter upon Admission
- Doing cash flow and Daily Sales Reports and other assignments as when given by the Management
- Processing Insurance for Discharge
- Front Desk Assistant on managing patient problems and complaints
Education
Diploma - Human Resource Management
Open University Malaysia
01-2024
Skills
- Leadership and team coordination
- Office Administration and Logistics
- Multitasking Abilities
- Effective bookkeeping skills
- Transportation and Logistics
- MS Office
- Excel
- Accpac
- Oracle
- Arcus Air
- PowerPoint
- Fisicien
Personal Information
- Age: 51
- Expected Salary: RM5,200.00
- Nationality: Malaysian
- Marital Status: Married
- Religion: Hindu
Language Proficiency
English: Speaking, Writing, and Reading.
Bahasa Malaysia: Speaking, Writing and Reading.
Tamil: Speaking.
Expected to join
2 Months notice
Current salary
RM4,200.00
References
- Mr Mohd Jasni, Credit Control Assistant Manager, Tung Shin Hospital, 014-2300239
- Mr Ravindran Sandram, Executive, Prince Court Medical Centre, 012-9808077
- Mr JJ Tan, Patient Services Manager, Pantai Medical Centre Bangsar, 012-6580349
Timeline
Assistant Executive Business Office
UM SPECIALIST CENTRE SDN BHD
01.2023 - Current
Business Office Executive
TUNG SHIN HOSPITAL
01.2014 - 01.2023
Patient Services Assistant
PRINCE COURT MEDICAL CENTRE SDN BHD
01.2008 - 01.2012
Clerk
PANTAI MEDICAL CENTRE (M) SDN BHD
01.2005 - 01.2008
Clerk
UM SPECIALIST CENTRE (M) SDN BHD
01.2002 - 01.2004
Diploma - Human Resource Management
Open University Malaysia
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