Photography
VICTOR SOO ZHEN WU
Kuala Lumpur,MY
Summary
Offering solid foundation in IT principles and commitment to continuous learning and development in technology-driven environment. Contributes problem-solving abilities and technical acumen in Microsoft Azure and systems management. Ready to use and develop troubleshooting and project management skills in IT Manager role.
Overview
13
13
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Senior Systems Engineer
JOS (MALAYSIA) SDN. BHD.
Kuala Lumpur, MY
04.2024 - Current
- Provision and manage Microsoft 365 Cloud PC(VDI)
- Troubleshoot software and network issue on user Cloud PC
- Develop and improve the quality of the Cloud PC based on user request
- Manage user and group policy in BeyondTrust
- Manage Device policy in BeyondTrust
- Backup and upgrade the firmware for BeyondTrust
- Manage service and incident ticket in ServiceNow
- Manage and handle project in JIRA
- Tracking and Agile project on JIRA
- Review policy and configuration in Microsoft Intune
- Creating Device configuration profile in Microsoft Intune
- Manage User account and Group in Microsoft Entry Admin Center
- Managing, administration of end users Windows OS Laptop and Cloud PC
IT Infrastructure Support Engineer
TRANSCOSMOS (MALAYSIA) SDN. BHD.
Kuala Lumpur, MY
03.2022 - 03.2024
- Managing and support Azure Active Directory and Office 365 (E3 & E5 License)
- Managing, administration of end users Windows OS desktop/Laptop
- Provide remote IT support and correspond to client local IT's technical request and troubleshooting
- Office365 product (Word/ Excel/ Powerpoint/ Outlook/ Sharepoint/ Teams/ Exchange)
- Microsoft InTune MDM
- Microsoft WIP & AIP
- Zscaler ZIA & ZPA
- Office Network (AP/SD-WAN)
- Provide Technical advisory to all IT Infrastructure enquiries from local IT
- Prepare and analyze statistics on network utilization and availability (Monitoring)
- Requirement analysis and preparation of infrastructure design documents
- Perform studies and benchmark new hardware/software and peripheral devices
- Monitor and Investigate: User with risky sign ins alerts
- Microsoft 365 Defender
- Microsoft Defender for Cloud Apps
- Zscaler Task: Review ZIA Policy Rules & Rules Order
- Checking ZIA Log
- Monitor ZCC Version & Status
Deputy Manager
Wipro Limited
Kuala Lumpur, MY
09.2021 - 03.2022
- Managing, administration of end users desktop/laptop support on different OS like Windows, Mac
- Chrome notebook
- Setup of new laptops using image, Autopilot, central push, managed security controls on laptops desktops
- Setup computer policy with Zscalar, Antivirus software, bit locker
- Provided remote support to end users using LogMeIn and other remote support tools
- Manage and support IT systems and IT infrastructure (printers, networking, switches, routers, PABX Phone and etc)
- Ensure all Laptop and Desktop meet the compliance
- Support End user Microsoft 365 software
Senior IT Executive
MGB Construction & Engineering SDN BHD
Petaling Jaya, MY
10.2019 - 09.2021
- Manage and support all IT systems and IT infrastructure (Windows servers, laptops, desktops, printers, networking, switches, routers, PABX Phone and etc)
- Manage all software upgrade, enhancements and fixes that are coordinated based on schedules
- Sourcing the best quality and pricing for hardware and software
- Manage on premise email server
- Manage email security system
- Manage Company's Firewall policy
- Manage Company's End Point Antivirus
- Manage and assign VPN access
- Monitoring company network connection on Network Load Balancer and Wi-fi Routers
- Perform System reboot for all network device and server
- Setup Laptop/Desktop and Software for new Joiner
- Perform Troubleshooting and analysis of company IT hardware.(HQ and Site)
- Troubleshoot and solving software issue including OS (Windows), external application and Virus
- Manage and monitoring CCTV.(HQ and Site)
- Create server access for company staff
- Create printer access for company staff
- Setup and configure email access(outlook) for company staff
- Study about Active Directory server
- Liaise with vendor or supplier in IT procurement
- Monitoring all daily server backup status (HQ, site, factory, and Email)
- Laptop and Desktop maintenance check.(HQ and Site)
- CCTVs maintenance check.(HQ and Site)
- Meeting room projector maintenance check
- Network device firmware update
- IT inventory stock count.(HQ and Site)
- Monitoring all Monthly server backup status (HQ, site, factory, and Email)
Assistant IT Manager
MIG NETWORK & CONSULTANCY SDN. BHD.
Petaling Jaya, MY
05.2017 - 09.2019
- Perform Daily operational support of IT System
- Manage and support all IT systems and IT infrastructure (servers, laptops, desktops, printers, networking, switches, routers, PABX Phone and etc)
- Manage all software upgrade, enhancements and fixes that are coordinated based on schedules
- Sourcing the best quality and pricing for hardware and software
- To assist in any other tasks/projects as and when assigned
- Manage and Purchase Domain and Hosting at amecheap.com/exabytes.my
- Manage and create email in Cpanel
- Manage Company's Firewall policy - Watchguard and Sophos
- Manage Company's End Point Antivirus
- Monitoring company network connection on Network Load Balancer and Wi-fi Routers
- Perform System reboot for all network device and server
- Setup Laptop/Desktop and Software for new Joiner
- Perform Troubleshooting and analysis of company IT hardware
- Troubleshoot and solving software issue including OS (Windows), external application and Virus
- Manage and monitoring CCTV
- Create server access for company staff
- Create printer access for company staff
- Setup and configure email access(outlook) for company staff
- Setup Office phone and PABX phone server
- Study about Firewall setup
- Study about Active Directory server
- Liaise with vendor or supplier in IT procurement
- Laptop and Desktop maintenance check
- CCTVs maintenance check
- Meeting room projector maintenance check
- Auditorium room LED Screens maintenance check
- Auditorium room Sound and Lighting System maintenance check
- Unifi billing check
- Network device firmware update
- IT inventory stock count
- Backup email in Cpanel
IT Technician
Technip Geoproduction (M) Sdn Bhd
Kuala Lumpur, MY
10.2016 - 03.2017
- Responsible to maintain company server, network, and Hardware
- Prepare new PC/Laptop Hardware for end user
- Plans and supports network and computing infrastructure
- Setup Remote Token for Outstation User
- Perform troubleshooting analysis of servers, workstations and associated systems
- Responsible to troubleshoot company faulty PC, Laptop, Printer, Projector, IP Phone and video conferences to ensure all equipment are working properly
- Responsible for solving software issues including OS, internal/external application and virus for internal Staff
- Maintaining connection internet
- Monitoring Network with PRTG
- Install and Configure Citirix Environment for internal staff
- Setup, Configure and Troubleshoot for Microsoft Outlook, IBM Notes, Lotus Notes
Infra/Network Engineer
Samsung Malaysia Electronics (SME) Sdn Bhd
Kuala Lumpur, MY
10.2015 - 07.2016
- Responsible to maintain and monitoring company server, network, and Hardware
- Setup new hardware (PC and Laptop), systems and software for end user
- Supports administration of servers
- Manages server back-up and restore
- Manages company CCTV
- Plans and supports network and computing infrastructure
- Perform troubleshooting analysis of servers, workstations and associated systems
- Manage user accounts, permissions
- Responsible to troubleshoot company faulty PC, Laptop, Printer, Projector, IP Phone and video conferences to ensure all equipment are working properly
- Liaise with vendor or supplier in term of hardware, software or setup
- Responsible for solving software issues including OS, internal/external application and virus
- Prepare instruction manual and conduct training for new employee
- Maintaining connection internet and intranet
IT Support
Jade Eservices Malaysia Sdn Bhd (ZALORA)
Kuala Lumpur, MY
05.2012 - 10.2015
- Responsible to maintain company server, network, system and website
- Install all new hardware, systems and software for networks
- Install, configure, and maintain network services, equipment and devices
- Supports administration of servers
- Manages all system back-up and restore protocol
- Plans and supports network and computing infrastructure
- Perform troubleshooting analysis of servers, workstations and associated systems
- Documents network problems and resolution for future reference
- Manage user accounts, permissions, email, anti-virus & anti-spam
- Requires a thorough knowledge of networking essentials
- Responsible to troubleshoot company faulty PC, Laptop, Printer, Projector, IP Phone and video conferences to ensure all equipment are working properly
- Monitor company firewall and security protection
- Liaise with vendor or supplier in term of hardware, software or setup
- Responsible for solving software issues including OS, internal/external application and virus
- Prepare instruction manual and conduct training for new employee
- Maintaining connection internet and intranet
- Manages company CCTV
Education
Diploma of Computer Science - Information Technology
UCSI
Kuala Lumpur, Malaysia 09.2009 - 12.2013
Professional Certificate of Engineering - Electrical/Electronic
Kojadi Institute
Kuala Lumpur, Malaysia 07.2007 - 08.2009
Skills
Network Infrastructure
Troubleshoot & Maintenance IT Hardware
Troubleshoot & Maintenance Network
Remote Desktop Connection
Troubleshoot & Maintenance IT Software
Server Installation and Configuration
Microsoft Office 365
Microsoft Azure
Microsoft Active Directory
undefinedInterests
Filming
Travel
Timeline
Senior Systems Engineer
JOS (MALAYSIA) SDN. BHD.
04.2024 - Current
IT Infrastructure Support Engineer
TRANSCOSMOS (MALAYSIA) SDN. BHD.
03.2022 - 03.2024
Deputy Manager
Wipro Limited
09.2021 - 03.2022
Senior IT Executive
MGB Construction & Engineering SDN BHD
10.2019 - 09.2021
Assistant IT Manager
MIG NETWORK & CONSULTANCY SDN. BHD.
05.2017 - 09.2019
IT Technician
Technip Geoproduction (M) Sdn Bhd
10.2016 - 03.2017
Infra/Network Engineer
Samsung Malaysia Electronics (SME) Sdn Bhd
10.2015 - 07.2016
IT Support
Jade Eservices Malaysia Sdn Bhd (ZALORA)
05.2012 - 10.2015
Diploma of Computer Science - Information Technology
UCSI
09.2009 - 12.2013
Professional Certificate of Engineering - Electrical/Electronic
Kojadi Institute
07.2007 - 08.2009
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