Muhammad Hafeeze Zakaria
Workplace Engineer M365 – Global Technology Operations
Kuala Lumpur
Summary
My professional experience includes monitoring and recording system performance, troubleshooting various problems, maintaining several organizations’ IT systems Infrastructure for a consistent level of reliability, working closely with my colleagues, researching new technology and successfully implementing that technology in my organizations’ IT network and systems.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Workplace Engineer M365
Software AG
KL Sentral, Kuala Lumpur
06.2022 - 02.2025
- To troubleshoot tickets with issues in relation to any Microsoft product (SCCM, Active Directory, Office 365, Hyper-V, Exchange) at a Level 2 or 3 capacity
- Configure and manage Intune and related products in complex workplace environments
- Application packaging & deployments to ensure the correct packaging, testing and rollout of applications to end users
- Deploy Office/Microsoft 365 Environments
- Deploy Azure AD Environments
- Deploy advanced Microsoft 365 Services including Enterprise and Mobility and Microsoft 365 management managing and optimize Microsoft 365 applications, including Exchange, Teams, OneDrive and SharePoint
- Architect Office/Microsoft 365 Service Environments
- Maintenance of On-Premises and Azure Active Directory environments including Group Policies
- Deployment of Infrastructure improvements on Client environments
- Assist in maintaining and deploying other Client applications and environments
Lead Principal Workplace Engineer
DKSH
09.2021 - 04.2022
- Lead, implement and maintain Microsoft Intune and System Center Configuration Manager (SCCM/MEMCM) solutions for endpoint management and software distribution
- Design, deploy and maintain endpoints in selected platform ensuring optimal performance and security for large scale enterprise setup
- Provide technical leadership, mentorship and guidance to Workplace L2 and Ops support teams to resolve operational issues
- Monitor and proactively address endpoint-related incidents and performance issues to maintain a high level of service stability
- Develop and maintain PowerShell scripts to automate tasks, improve processes
- Investigate root causes of incidents and implement permanent fixes to prevent recurrence
- Create and maintain documentation, guides, policies and knowledge base articles related to supported endpoint technologies
- Stay current with industry best practices and emerging technologies in endpoint management, security and automation
Senior Engineer Modern Workplace
Isentia (M) Sdn Bhd
03.2020 - 08.2021
- Implement a comprehensive modern workplace strategy aligned with business objectives, focusing on areas such as cloud adoption, collaboration tools, and end-user computing
- Design, deploy, and manage modern workplace technologies, including Microsoft 365, Office 365, SharePoint Online, Intune and Teams
- Ensure a seamless and intuitive user experience by providing training, support, and troubleshooting for modern workplace solutions
- Implement and maintain security policies, perform regular security assessments, and ensure compliance with data protection regulations
- Provide support for Office 365 issues, troubleshoot and resolve technical problems related to applications, connectivity, and performance
- Monitor Office 365 services' performance and proactively identify and address potential issues
- Optimize service configurations for efficiency and cost-effectiveness
- Experience with Entra ID and Active Directory Group Policy integration with Intune
- Implement and manage identity and access solutions using Azure Active Directory
- Deploy and manage Mobile Device Management and Mobile Application Management (Microsoft Intune and Microsoft Defender for Endpoint)
- Implement and manage data protection solutions like Azure Information Protection and Microsoft 365 Data Loss Prevention
- Responsible to troubleshoot complex technical issues related to Intune configuration and functionality
- Identify opportunities for process improvement and technological advancements to enhance the modern workplace experience
- Work closely with Customer’s IT teams, security team, business units, and other stakeholders to understand their needs and deliver effective solutions
Workplace M365 Administrator
British Telecom
05.2016 - 03.2020
- Manage and support M365 collaboration tools, including Exchange (on-premise/ hybrid/ online)
- Provide L3,L2 support for incidents and service requests, ensuring timely resolution
- Troubleshoot and triage platform-related issues, applying PowerShell scripting for automation and issue resolution
- Administer and support MDM Blackberry mobile suite, Trend Micro, Enterprise Vault, and MTD/MFA
- Ensure compliance with network access policies, using IT Admin LAN and Production VDI for privileged access
- Work closely with the Workplace IT service desk team for escalations and after-hours support
- Follow the access approval process, ensuring privileged ID access is only drawn by authorized personnel
Presales Engineer
Ingram Micro
02.2015 - 04.2016
- Pre-sales support for Juniper and Fortinet technologies and solutions and identify and analyze customer’s requirements and architecture
- Solution design proposal preparation for bids and projects which includes proposed security architecture and sizing and ensure to meet project dateline at all times
- Provide technical sales advice/support for security solutions including sizing, licensing, technical advice, presentation, proof of concepts, demonstration, and troubleshooting
- Perform project assessment, consultative services when meeting with prospects
- Perform site survey and assess customer’s IT infrastructure
- Work with vendors, system integrators and end users when prospecting for business opportunities, includes product presentation & technical enablement
- Work with internal Product Managers & Business Managers to design marketing programs
- To meet vendor’s certification requirement
IT Support Engineer
Genting Malaysia Berhad
03.2011 - 12.2014
- Provide 2nd and 3rd level support for IT operations including IT application systems, IT equipment’s and IT infrastructure in the Company
- Perform hands on installation and troubleshooting of IT hardware& software in a large/ small and fast paced user environment
- IT maintenance support, troubleshooting, monitoring, and resolving stations (e.g
- Desktop/laptop/iPad) Issue on user site
- Proficient in programming, scripting, and database such as Visual Basic, Excel, Macro, HTML, My SQL etc
- Well versed in major used network protocols, computer hardware, software and operating system such as Windows family and Mac
- Timely generate and submission of incident and project progress reports as when required
- Asset management and inventory control support project implementations as when required
- Perform daily backup recovery operation and support
- Vendor management for preventing maintenance and facilities breakdown
- Liaise for technical and procurement matters
- To report, liaise and follow up with software provider on application related technical issues and problems
- To recommend continuous improvement and enhancement of performance, reliability, security, and reliability of all IT-related application
Education
Bachelor of Information Technology - Business Information Technology
University of Coventry
Coventry 07.2008 - 01.2011
Skills
- Microsoft Windows Server
- Amazon Web Services Expertise
Microsoft 365
Google Workspace
Timeline
Workplace Engineer M365
Software AG
06.2022 - 02.2025
Lead Principal Workplace Engineer
DKSH
09.2021 - 04.2022
Senior Engineer Modern Workplace
Isentia (M) Sdn Bhd
03.2020 - 08.2021
Workplace M365 Administrator
British Telecom
05.2016 - 03.2020
Presales Engineer
Ingram Micro
02.2015 - 04.2016
IT Support Engineer
Genting Malaysia Berhad
03.2011 - 12.2014
Bachelor of Information Technology - Business Information Technology
University of Coventry
07.2008 - 01.2011
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