Ungku Amer Faez Bin Ungku Fauzie
Kuala Lumpur,14
Summary
To develop future career in any company and obtain a position at any company where one can maximize management skills and program development.
Knowledgeable with solid background in managing online communities and huddle. Successfully facilitated user engagement and maintained respectful and productive discussions. Demonstrated conflict resolution and communication skills effectively.
Professional with strong background in facilitating and managing online communities, equipped with proven abilities in conflict resolution, effective communication, and fostering positive environment. Adept at collaborating with teams to ensure smooth operations and maintain high standards. Known for adaptability and reliability in addressing evolving needs and challenges. Skilled in content moderation, community engagement, and upholding guidelines to achieve desired outcomes.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Content Safety Moderator
BYTE PRECIOUS SDN BHD
05.2021 - Current
- Manage user account from US, GB, NLO & ID market
- Progressively assist on user and account from selected market
- Fast pace update on global issue such as political, terrorism, natural disaster and more
- Developed high skill on critical thinking regarding correct tagging
- Maximize regulation on different market policies
- Manage more than thousand video and user account
- Developed guidelines and best practices for maintaining a respectful, professional tone in online discussions
- Reviewed and approved content submissions according to established policies, ensuring quality control across all channels
- Identified opportunities for cross-promotion with other online communities, driving increased traffic and engagement
- Collaborated with fellow moderators to create a safe, inclusive online environment for users
- Initiating an internal project by compiling error cases for the weekly huddle in calibrating the latest policies when tagging incoming trending content
- Presenting latest policies update in ensuring our team stay informed and aligned with the guidelines on a weekly/monthly basis
- Collaborated with fellow moderators to create a safe, inclusive online environment for users.
- Coordinated regular team meetings to discuss challenges, successes, and goals for upcoming initiatives within the community.
- Maintained strict adherence to confidentiality standards when handling sensitive user information or disputes involving personal matters.
- Mentored junior moderators, offering guidance on policy interpretation and conflict resolution tactics.
- Drove accuracy of content through careful proofreading and fact-checking.
Customer Service Professional
Maxis broadband Sdn Bhd
07.2018 - 04.2021
- Handling various type of call including billing, technical, network and product
- Progressively assist on network and technical inquiries regard to the product
- Evaluated customer information to explore customer issue on both mobile and home fiber
- Provide solution or escalation towards hardness and inconvenience situation
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
- Educated customers about billing, payment processing and support policies and procedures
Customer Service Professional WEBE
VADS Berhad
08.2017 - 07.2018
- Inbound and live chat regarding issue for WEBE
- Contribute to give a solution to customer for any technical and billing Case
- Improved operational efficiencies while managing customers’ requests, new registration, installation and customer needs
Admin Cum Sales Assistant
FD Global Trading
02.2016 - 03.2017
- Word processing manuscripts, letters and document
- Enter new customer’s information into system and handle inquiry from customer
- Follow up customers as necessary and assisting customers in office
- Manage filing, separation for on-going project and previous job
- Manage invoice, receipt and payment from customer
Admin Assistant
Vieus Engineering
12.2011 - 11.2013
- To handle order and enquiries from clients and to secure delivery
- Manage invoice, receipt and document for company record
- To work in individual works and to words document
- To set a standard in every products and manage logistics
Education
SPM -
Sekolah Menengah Kebangsaan Hillcrest
01.2011
Skills
- Microsoft Word
- Excel
- Microsoft Outlook
Accomplishments
- Two times Spot Bonus winner for Q2 2023 and Q1 2024
- PIC for Regulation and Policies
Personal Information
- IC Number: 940704-14-6703
- Age: 30
- Gender: Male
- Nationality: Malaysia
- Marital Status: Married
Strengthsandqualities
- Able to work as group or individual and can adapt with new environment
- Ability to follow policies required by the company
- Committed to produce an excellent job
- Friendly at workplace
- Willing to learn new things
References
Mohd Taqiyudin bin Nozeli, Team Leader, Maxis Broadband Sdn Bhd, +60126905287
Certification
- [ABAC Course Certificate] [Byte Precious SDN BHD] [2024/09]
- [Gift & Entertainment Certificate] [Byte Precious SDN BHD] [2024/09]
- [Conflicts of Interest Certificate] [Byte Precious SDN BHD] [2024/09]
- [Speak Up Certificate] [Byte Precious SDN BHD] [2024/08]
- [NDAH Certificate] [Byte Precious SDN BHD] [2024/09]
- [Leading with Influence Certificate] [Byte Precious SDN BHD] [2024/09]
- [Data Thinking Certificate] [Byte Precious SDN BHD] [2024/09]
Timeline
Content Safety Moderator
BYTE PRECIOUS SDN BHD
05.2021 - Current
Customer Service Professional
Maxis broadband Sdn Bhd
07.2018 - 04.2021
Customer Service Professional WEBE
VADS Berhad
08.2017 - 07.2018
Admin Cum Sales Assistant
FD Global Trading
02.2016 - 03.2017
Admin Assistant
Vieus Engineering
12.2011 - 11.2013
SPM -
Sekolah Menengah Kebangsaan Hillcrest
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