Vijayasree S.Ramakrishnan
Kajang, Selangor
Summary
To obtain a challenging position in a reputable company that delivers knowledge and opportunities for advancements in career and self-development in a professional environment.
Overview
15
15
years of professional experience
1993
1993
years of post-secondary education
3
3
Languages
Work History
Content Moderator
Bytedance (TIK TOK )
07.2022 - 10.2025
- Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
- Contributed to a positive online community by consistently applying fair judgment when moderating diverse types of content.
- Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.
- Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
Subject Matter Expert (SME) / Customer service
Concentrix
06.2020 - 06.2021
- Company Overview: Industry Call Center / IT-Enabled Services / BPO
- Daily client meeting
- EOD Report
- Team Huddle
- Coaching to agents
- Hourly Report Extraction
- Supervise Team Lead
- Daily Agent productivity report
- Assign cases to Outbound callers
- Assign cases to agent
- Supervisor calls if need
- Industry Call Center / IT-Enabled Services / BPO
IT Remote Support
IBM
10.2018 - 01.2020
- Company Overview: Industry Call Center / IT-Enabled Services / BPO
- Serving as the first point of contact for customers seeking technical assistance over the phone or emails
- Handling AUS country
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Provide accurate information on IT products or acting with appropriate urgency
- Provide phone and internal services
- Setting appointments for customer via call/email
- Phone Assigning / Phone recoveries
- Direct unresolved issues to the next level of support personnel
- Work with all teams involved in the ordering process to expedite orders into country in the most efficient and effective method
- Self-study courses and on-the-job training
- Industry Call Center / IT-Enabled Services / BPO
Office Services Representative
Fuji Xerox Malaysia Sdn Bhd
10.2016 - 09.2018
- Company Overview: Industry Call Center / IT-Enabled Services / BPO
- Serving as the first point of contact for customers seeking technical assistance over the phone or email
- Handling AUS country
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Provide accurate information on IT products or acting with appropriate urgency
- Provide regular communications on escalated orders
- Setting appointments for customer via call/email
- Part Assigning / part clearance / part price escalations / Relocation
- Direct unresolved issues to the next level of support personnel
- Work with all teams involved in the ordering process to expedite orders into country in the most efficient and effective method
- Undertake formal and informal training sessions to upgrade skills and knowledge, including Self-study courses and on-the-job training
- Meter Reads
- ISO 14001 Team Member
- Industry Call Center / IT-Enabled Services / BPO
Team Leader
IBM Malaysia Sdn Bhd
08.2013 - 08.2015
- Company Overview: Industry Call Center / IT-Enabled Services / BPO
- Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors, or problems
- Resolve customer complaints or answer customers' questions regarding policies and procedures
- Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes
- Review records or reports and monitor work activities, or evaluate performance
- Discuss job performance problems with employees to identify causes and issues and to work on resolving problems
- Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff
- Interpret and communicate work procedures and company policies to staff
- Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action
- Train or instruct employees in job duties or company policies or arrange for training to be provided
- Industry Call Center / IT-Enabled Services / BPO
Transportation Manager
MKV Transport
02.2011 - 07.2013
- Company Overview: Industry Transportation / Logistics
- Arrange petty cash, manage salary deposits for lorry drivers and assist with other general office duties as needed
- To monitor and key in all debit and credit payment for the company expenses
- Ensure that Insurance, EPF, SOCSO are paid accordingly to meet the datelines
- Supervise and prepare the payroll preparation and issuing of petty cash within company policy
- Provide general administrative support
- Attend to meetings
- Industry Transportation / Logistics
Education
Diploma - Airline Operation/Airport Management
Central Airline Training Services
Primary/Secondary School/SPM/O Level - Perdagangan
Methodist Girls School Taiping
Taiping, PerakSkills
- Advanced Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Access
- Microsoft Office 2003 And 2007
- Lotus Notes
- Hardware Troubleshooting
- Software Troubleshooting
Additional Information
- Kuala Lumpur
- Cyberjaya
- Putrajaya
- Selangor
Personal Information
- Location Preference: Kuala Lumpur
- Location Preference: Cyberjaya
- Location Preference: Putrajaya
- Location Preference: Selangor
- Nationality: Malaysian
Timeline
Content Moderator
Bytedance (TIK TOK )
07.2022 - 10.2025
Subject Matter Expert (SME) / Customer service
Concentrix
06.2020 - 06.2021
IT Remote Support
IBM
10.2018 - 01.2020
Office Services Representative
Fuji Xerox Malaysia Sdn Bhd
10.2016 - 09.2018
Team Leader
IBM Malaysia Sdn Bhd
08.2013 - 08.2015
Transportation Manager
MKV Transport
02.2011 - 07.2013
Primary/Secondary School/SPM/O Level - Perdagangan
Methodist Girls School Taiping
Diploma - Airline Operation/Airport Management
Central Airline Training Services
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