Tze Yun Song

• Streamlined sales processes, resulting in enhanced efficiency and increased productivity.
• Developed strong client relationships for improved customer satisfaction and repeat business.
• Optimized pricing strategies by monitoring competitor activities, analyzing market trends, and considering internal cost structures for profitability maximization.
• Implemented effective CRM tools to track leads, maintain accurate customer data, and optimize the sales process.
• Managed key accounts effectively, ensuring ongoing satisfaction while identifying upsell opportunities to drive additional revenue growth.
• Mentored junior sales staff, fostering professional growth and contributing to overall team success.
• Delivered engaging presentations at industry events, showcasing company offerings and attracting prospective clients.
• Negotiated contracts with major clients, securing long-term partnerships that generated significant revenue streams.
• Analyzed market trends to identify new opportunities for business expansion and growth.
• Collaborated with product development teams for continuous improvement of offerings based on customer feedback and evolving market needs.
• Increased sales revenue by implementing innovative marketing strategies and optimizing team performance.
• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Attended industry events and conventions to expain sales opportunities.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Developed and implemented strategies to increase sales and improve customer service.
• Trained and coached sales team members on best practices for customer service and sales techniques.
• Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
• Assisted sales team members in developing customer relationships, and building customer loyalty.

• Developed strong client relationships for repeat business and increased referrals.
• Achieved sales targets consistently by driving daily sales activities and managing the sales pipeline effectively.
• Assisted sales team with completing customer transactions and managing issues.
• Trained new associates in successful sales and performance strategies.
• Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
• Negotiated contracts with clients that balanced profitability with excellent customer service standards.
• Negotiated contracts with key clients to secure long-term partnerships.

• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
• Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
• Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.

• Streamlined operations for increased efficiency by identifying bottlenecks in sales processes and implementing targeted solutions.
• Cultivated a culture of continuous improvement by promoting open communication channels for feedback from all levels within the organization.
• Formulated long-term strategic plans that drove sustained growth in revenue, profitability, and shareholder value.
• Revitalized underperforming departments by implementing targeted training programs, dramatically improving their output.
• Executed digital transformation strategy that modernized outdated systems, improving overall productivity.
• Streamlined operational processes to improve efficiency and reduce costs.
• Improved operational workflows, resulting in noticeable cost reductions while maintaining high-quality standards.

• Established long-term client relationships through consistent delivery of high-quality products and services.
• Enhanced customer satisfaction by streamlining communication channels and improving response times.
• Developed innovative solutions to complex problems, resulting in improved organizational performance.
• Mentored junior staff members for accelerated career growth, developing future leaders within the organization.

To process servicing after policy in force.
• To develop accuracy while process data.
• Providing good skill and knowledge.
• Ensure KPI and TAT is achieved.
• To develop good team work.
• To prepare unit SOP – Servicing
• UAT system testing for new product – Servicing (prepare URS & test scripts)
• Attend meeting for Servicing related – Committee meeting for new product & monthly meeting

- To process new biz, member maintenance & renewal.
- To develop accuracy while process data.
- Providing good skill and knowledge.
- Ensure KPI and TAT is achieved.
- To develop good team work.

- Responsible to assist company's sales promotional tour package (Asia).
- Responsible to lead tour oversea and provide services.
- To formulate strategy to convince customer to purchase company travel package.
- Ensure sales target is achieved.
- To develop marketing strategy to improve the sales and services.

- Responsible to assist company's sales promotional tour package and visa application.
- Responsible to lead tour oversea and provide services.
- To formulate strategy to convince customer to purchase company travel package.
- Ensure sales target is achieved.
- To develop marketing strategy to improve the sales and services.

- Preparation and documentation of BQ and other Tender documents for Main Contracts, Subcontracts, or Contracts of Supply.ply.
- Measurement, Estimating, and pricing for Tenders.
- Ensure that company accounts are serviced and attended to.
- To develop a marketing strategy to improve sales and services.
- Site survey and measurement and attendance at site meetings.
- To develop new business opportunities and ensuring that sales target is achieve.

- Responsible to check pricing.
- Ensure that companies get a better rate to do chroming product.
- Market survey and measure those dealers pricing for the material.