Tsair Sen Hor
Table Games(Casino)
Mentakab,Pahang
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Reliable employee seeking Job Title position. Offering excellent communication and good judgment.
Dedicated Industry professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
6
6
years of post-secondary education
4
4
Language
Work History
Casino Pit Inspector
SJM
Macao
02.2007 - 06.2022
- Organized and controlled Number blackjack and poker tournaments every month.
- Compiled wager and payoff data for specific races and events for Type operational reporting.
- Helped market casino to target groups to bring in business and sustain continued profits.
- Satisfied VIP clients with complimentary benefits to encourage continued gameplay.
- Issued complimentary rooms, meals and discounts to keep players at property and satisfied for maximum betting.
- Monitored tables first-hand by continuously circulating to check on operations and correct deficiencies.
- Oversaw money banks for tables and coordinated paperwork for transfers.
- Coordinated staff schedules, rotations and breaks.
- Oversaw expenses, budget estimates and accounts for $Amount per year operation.
- Interviewed, hired and trained new gambling floor workers.
- Monitored expenses, budgets and accounts to identify discrepancies.
- Stayed current on games offered at establishment, as well as ever-changing techniques used by cheaters.
- Stayed current on changing tricks and techniques used by players of each game.
- Monitored gaming operations continuously to check on dealers and players.
- Identified and removed players suspected of cheating in cards or other games.
- Kept games fair by proactively identifying and removing suspected cheaters.
- Maintained customer loyalty to casino with expert and immediate handling of complaints.
- Checked on staff regularly and adjusted workflows, assignments and schedules to stay ahead of expected demand.
- Addressed customer behavior or complaints head-on to maintain smooth and professional operations.
- Interpreted and enforced rules for gameplay and betting limits.
Casino Supervisor
Resort World Genting Highland
Venting Highland
01.1998 - 02.2005
- Oversaw money banks for tables and coordinated paperwork for transfers.
- Interpreted and enforced rules for gameplay and betting limits.
- Maintained customer loyalty to casino with expert and immediate handling of complaints.
- Addressed customer behavior or complaints head-on to maintain smooth and professional operations.
- Identified and removed players suspected of cheating in cards or other games.
- Checked on staff regularly and adjusted workflows, assignments and schedules to stay ahead of expected demand.
- Compiled wager and payoff data for specific races and events for Type operational reporting.
Area Sales Representative
Lein Hung Holding Snd Bhd
Mentakab
01.2006 - 02.2007
- Responded to internal and external customer needs with focus on quick resolutions and strong sales enablement.
- Prioritized sales work based on market trends, customer needs and territory goals.
- Developed, grew and maximized financial results through continuous improvement efforts for individual and group sales.
- Managed overall growth of assigned territory and exceeded targets.
- Cultivated strong base of satisfied customers for long-term territory revenue.
- Worked with independent contractors to expand workforce and better reach customers.
- Drove team revenue totals by bringing in top sales numbers.
- Developed customer relationships and increased overall sales by Number%.
- Maintained current knowledge of evolving changes in marketplace.
- Trained new employees on customer service, money handling and organizing strategies.
- Presented professional image consistent with company's brand values.
- Maintained high levels of product knowledge and solutions to covert casual shoppers into customers and increase sales by Number%.
- Built relationships with customers and community to promote long term business growth.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Built and cultivated long-term quality relationships with over Number clients by addressing needs and providing superior customer service.
- Built diverse and consistent sales portfolio.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Informed customers of promotions to increase sales productivity and volume.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Quoted prices, credit terms and other bid specifications.
- Contributed to team objectives in fast-paced environment.
- Contributed to event marketing, sales and brand promotion.
- Negotiated prices, terms of sales and service agreements.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Education
SPM -
SMKMentakab
Mentakab Pahang 01.1992 - 12.1997
Skills
Self-Motivated
Interpersonal Communication
Maintenance and Repair
Clerical Support
Teamwork and Collaboration
Organization and Time Management
Training and Development
Flexible and Adaptable
Teambuilding
Data Entry
Excellent Communication
Active Listening
Dependable and Responsible
Problem-Solving
Cultural Awareness
Written Communication
Multitasking Abilities
Timeline
Casino Pit Inspector
SJM
02.2007 - 06.2022
Area Sales Representative
Lein Hung Holding Snd Bhd
01.2006 - 02.2007
Casino Supervisor
Resort World Genting Highland
01.1998 - 02.2005
SPM -
SMKMentakab
01.1992 - 12.1997