Tsair Sen Hor
Retail Sales & Marketing / Commercial
Mentakab,Pahang
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.Willingness to take on added responsibilities to meet team goals
Dedicated management professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand,successful at managing multiple priorities with a positive attitude.
Overview
26
26
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Casino Pit Inspector
Socidade De Jogos De Macau S.A.
2 2007 - 6 2022
- Helped market casino to target groups to bring in business and sustain continued profits.
- Satisfied VIP clients with complimentary benefits to encourage continued gameplay.
- Issued complimentary rooms, meals and discounts to keep players at property and satisfied for maximum betting.
- Monitored tables first-hand by continuously circulating to check on operations and correct deficiencies.
- Oversaw money banks for tables and coordinated paperwork for transfers.
- Coordinated staff schedules, rotations and breaks.
- Interviewed, hired and trained new gambling floor workers.
- Monitored expenses, budgets and accounts to identify discrepancies.
- Stayed current on games offered at establishment, as well as ever-changing techniques used by cheaters.
- Stayed current on changing tricks and techniques used by players of each game.
- Monitored gaming operations continuously to check on dealers and players.
- Identified and removed players suspected of cheating in cards or other games.
- Kept games fair by proactively identifying and removing suspected cheaters.
- Maintained customer loyalty to casino with expert and immediate handling of complaints.
- Checked on staff regularly and adjusted workflows, assignments and schedules to stay ahead of expected demand.
- Addressed customer behavior or complaints head-on to maintain smooth and professional operations.
- Interpreted and enforced rules for gameplay and betting limits.
- Collaborated with team members to achieve target results.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Casino Supervisor
Resort World Genting Highland
01.1998 - 02.2005
- Oversaw money banks for tables and coordinated paperwork for transfers.
- Interpreted and enforced rules for gameplay and betting limits.
- Maintained customer loyalty to casino with expert and immediate handling of complaints.
- Addressed customer behavior or complaints head-on to maintain smooth and professional operations.
- Identified and removed players suspected of cheating in cards or other games.
- Checked on staff regularly and adjusted workflows, assignments and schedules to stay ahead of expected demand.
Area Sales Representative
Lein Hung Holding Sdn Bhd
01.2006 - 02.2007
- Managed overall growth of assigned territory and exceeded targets.
- Trained new employees on customer service, money handling and organizing strategies.
- Presented professional image consistent with company's brand values.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Built diverse and consistent sales portfolio.
- Informed customers of promotions to increase sales productivity and volume.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Quoted prices, credit terms and other bid specifications.
- Contributed to event marketing, sales and brand promotion.
- Negotiated prices, terms of sales and service agreements.
- Responded to internal and external customer needs with focus on quick resolutions and strong sales enablement.
Sales Representative
Jin Bee Marketing Sdn Bhd (Coca-Cola Distributor)
03.2023 - Current
- Sales Rep for General Trade Segmentation. Specialize For Lanchang till Karak Area.
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Developed and implemented sales strategies to increase profits.
- Trained and mentored new sales representatives.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Managed customer accounts to secure customer satisfaction and repeat business.
Education
SPM Secondary O" Level -
SMK Mentakab
Mentakab Pahang 01.1992 - 12.1997
Skills
- Organization and Time Management
- Training and Development
- Multitasking Abilities
- Call Card
Accomplishments
- Successfully launched new skus beverange by energy range which is Monster.
- Champion for the whole east coast region by monthly achievement. ( Can refer to awarded certificate.
- Achieved distributon by completing givem target with accuracy and efficiency.
Timeline
Sales Representative
Jin Bee Marketing Sdn Bhd (Coca-Cola Distributor)
03.2023 - Current
Area Sales Representative
Lein Hung Holding Sdn Bhd
01.2006 - 02.2007
Casino Supervisor
Resort World Genting Highland
01.1998 - 02.2005
SPM Secondary O" Level -
SMK Mentakab
01.1992 - 12.1997
Casino Pit Inspector
Socidade De Jogos De Macau S.A.
2 2007 - 6 2022
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