Tina Ling
Store Supervisor
Kuching,Sarawak
Summary
Dynamic leader with a proven track record at Coach Malaysia Sdn Bhd, excelling in driving sales and fostering customer loyalty. Mastered strategic agility and interpersonal savvy, leading teams to exceed targets. Proficient in Microsoft Excel and PowerPoint, and multilingual, ensuring versatile communication and analytical strategies. Recognized for exceptional service and sales achievements.
Overview
11
11
years of professional experience
Work History
Store Supervisor
Coach Malaysia Sdn Bhd
07.2022 - Current
- Drive and maximize store sales to meet or exceed monthly and annual targets.
- Analyze sales trends and report to management, identifying opportunities for growth and implementing effective sales strategies.
- Ensure visual merchandising meets company standards and is aligned with brand guidelines.
- Maintain neat and visually appealing displays that enhance the customer shopping experience and promote featured products.
- Lead by example and foster a positive, motivated, and customer-focused environment for all team members.
- Provide coaching and development for staff, improving product knowledge, customer service, and selling skills to drive performance.
Store Supervisor
Coach Malaysia Sdn Bhd
12.2020 - 06.2022
Senior Sales Associate
Coach Malaysia Sdn Bhd
03.2018 - 11.2020
- Lead by example and foster a positive, motivated, and customer-focused environment for all team members.
- Provide coaching and development for staff, improving product knowledge, customer service, and selling skills to drive performance.
- Maintained consistency as store Top Achiever in sales.
- Awarded Best Clienteling Retention staff in South East Asia region.
Sales Associate
Coach Malaysia Sdn Bhd
08.2014 - 02.2018
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Service Leader
Sushi Kin Sdn Bhd
09.2013 - 04.2014
- Handled escalated customer complaints professionally, resolving situations in a manner that satisfied both parties whenever possible.
- Balanced staffing levels appropriately according to demand fluctuations, optimizing labor costs without sacrificing service quality.
- Awarded Best Service Crew of the month during first month of joining.
Education
Associate of Arts - Banking And Finance
UiTM
Kota Samarahan, Sarawak 04.2001 -
High School Diploma -
SMK Green Road
Kuching, Sarawak 04.2001 -
Skills
Drive for results
Customer Focus
Interpersonal Savvy
Learning on the Fly
Strategic agility
Building effective teams
Managerial courage
Proficient in Microsoft excel and powerpoints
Multilingual
Timeline
Store Supervisor
Coach Malaysia Sdn Bhd
07.2022 - Current
Store Supervisor
Coach Malaysia Sdn Bhd
12.2020 - 06.2022
Senior Sales Associate
Coach Malaysia Sdn Bhd
03.2018 - 11.2020
Sales Associate
Coach Malaysia Sdn Bhd
08.2014 - 02.2018
Service Leader
Sushi Kin Sdn Bhd
09.2013 - 04.2014
Associate of Arts - Banking And Finance
UiTM
04.2001 -
High School Diploma -
SMK Green Road
04.2001 -
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