Summary
Overview
Work History
Education
Skills
Languages
Certification
Achievements
Timeline
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Aizuddin Sazali

Aizuddin Sazali

Bukit Mertajam, Penang

Summary

  • Dedicated and results-driven retail sales associate with 6+ years of experience in providing exceptional customer service, sales targets, and maintaining a high level of store appearance and organization.
  • Proven ability to work effectively in a fast-paced environment, handle multiple tasks simultaneously, and build strong relationships with colleagues and customers.
  • Skilled in cashier operations, training, inventory management, and visual merchandising, with a strong focus on delivering a positive customer experience.
  • Skilled in communication, problem-solving, and conflict resolution, with a strong focus on delivering a positive customer experience.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Store Supervisor

Cotton On Group
07.2023 - Current
  • Assist the Store Manager in overseeing daily store operations, including sales, customer service, and inventory management.
  • Lead a team of sales associates, providing coaching, training, and performance feedback to ensure excellent customer service and sales performance.
  • Collaborate with the Store Manager and Field VM to develop and implement visual merchandising displays and promotions.
  • Analyze sales data and implement strategies to drive sales growth, KPI and improve customer satisfaction.
  • Manage inventory levels, including receiving, stocking, and reporting inventory discrepancies.

Full Timer Sales Assistant

Cotton On Group
07.2022 - 07.2023
  • Provided excellent customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Maintained a high level of product knowledge, making recommendations to customers and driving sales.
  • Assisted with visual merchandising, including setting up displays and maintaining store appearance.
  • Able to manage and execute stock levels on the time to ensure all stocks are healthy and drive our sales.

Full Timer Sales Assistant

Cotton On Group
04.2018 - 07.2022
  • Able to manage hours, resources and wages under the direction of the store manager to achieve profitability, operational efficiencies and a great customer experience.
  • Deliver on VM execution all department and loss prevention standards of excellence, protect best-seller products and deliver store productivity.
  • Support the store manager to run the store and perform higher duties when required.
  • Plan and communicate our targets using Group tools and motivate the team member to achieve daily goals.
  • Manage inventory stocks processing with a focus on compliance and provide direction to the team member where required.

Part Timer Sales Assistant

Cotton On Group
01.2018 - 04.2018
  • Work effectively as part of a team and support full timer to achieve sales goals and maintain a clean and organized store.
  • Assist and support full timer with visual merchandising, including setting up displays and maintaining store appearance.
  • Provide excellent customer service, responding to customer inquiries and resolving issues in a timely and professional manner.

Full Timer Sales Assistant

Padini Concept Store
01.2016 - 01.2018
  • Excellent team player with strong interpersonal and communication skills, able to foster positive relationships with colleagues and customers alike.
  • Results-driven and proactive, with the ability to work efficiently and effectively to deliver high-quality results and achieve goals.
  • Skilled in cashier operations, inventory management, and store room organization, with knowledge of stock receipt and dispatch procedures, stocktaking, and stock replenishment processes.

Education

Diploma In Engineering Electronic Communication

Politechnic (POLIMAS)
Bandar Darulaman Jitra Kedah
07.2015

Malaysia Certificate Of Education (SPM)

SMK Guar Perahu
Kubang Semang Penang
12.2010

Skills

  • Product Knowledge
  • VM Execution
  • Personal Leadership
  • Problem Solving
  • Time Management
  • Initiative
  • Customer Service
  • Drive For Results
  • Teamwork
  • Adaptability

Languages

Malay, English
Native language

Certification

Achieved outstanding KPI results in our store, including:

  • Ranked Top 3 in Asia for Foundation Ratio.
  • Ranked Top 1 in Asia for Foundation of 'Born This Way' by Lady Gaga.
  • Successfully achieved a 'Green' result in our stock take, indicating high accuracy and efficiency in inventory management.

Achievements

Accomplished the challenging Everest Base Camp Trekking/Expedition, a 17-day adventure, with Imperial Nepal Treks & Expedition company, from April 5, 2023, to May 20, 2023. This remarkable journey took me to an altitude of 5,550 meters, offering breathtaking views and unforgettable experiences.

Timeline

Store Supervisor

Cotton On Group
07.2023 - Current

Full Timer Sales Assistant

Cotton On Group
07.2022 - 07.2023

Full Timer Sales Assistant

Cotton On Group
04.2018 - 07.2022

Part Timer Sales Assistant

Cotton On Group
01.2018 - 04.2018

Full Timer Sales Assistant

Padini Concept Store
01.2016 - 01.2018

Diploma In Engineering Electronic Communication

Politechnic (POLIMAS)

Malaysia Certificate Of Education (SPM)

SMK Guar Perahu

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Aizuddin Sazali