THIVAGAR PALANICHAMY
Oversea Service Engineer
KUALA LUMPUR
Summary
Results-driven engineering professional with a solid blend of academic knowledge and practical experience. Collaborates with teams to enhance skills, drive innovation, and add value to operations. Focused on contributing to collective goals while pursuing opportunities for growth and knowledge sharing in the engineering sector.
Overview
4
4
Languages
15
15
years of professional experience
Work History
Service Engineer
LK Machinery Malaysia SDN BHD
06.2024 - Current
- Enhanced customer satisfaction by promptly addressing service requests and providing technical solutions.
- Provided first-level support for customers with routine inquiries and troubleshooting needs.
- Improved customer satisfaction by promptly resolving service requests with effective technical solutions.
- Tested and evaluated performance of hardware and software programs to ensure optimal functionality.
- Improved system efficiency with thorough troubleshooting and root cause analysis of technical issues.
- Tested and checked performance of hardware and software programs.
- Installed, configured and tested equipment on specialized platforms.
- Support Southeast Asia market.
Overseas Service Engineer
JSG Mechanical and Electrical Co. Ltd.
07.2023 - 06.2024
- Company based in China, silicon growth furnace machine manufacturer
- Vietnam (Runergy) with 480 machine installation and commissioning.
- Completed 2 projects in India and Vietnam, overseeing full installation and commissioning.
- Led installation and commissioning of 114 machines in India (Adani).
- To be able to understand the installation and commissioning of entire machine, electrical, pneumatic and hydraulic connection. Once installed, commission the machine involving all the sensors, limit switch, thermocouple adjustment and other parameters before hand over to client
Equipment Engineer
Qcells Sdn Bhd
01.2022 - 07.2023
- As part of the cell equipment department, taking care of the printing process
- Operated wafer loader and unloader, laser marking, and new LASE & Laser Doped Selective Emitters (LDSE) machine.
- Laser machine with IPG Photonics Pulsed lasers for micromachining, precise adjustment of optical lenses to get the desired laser dot dimension.
- Scheduled preventive maintenance for each tool and recorded all activities.
- Supported production and quality team.
- Facilitated mechanical improvement discussions on the machine with vendor from China.
- Collaborated with QA/QC department to identify defects and resolve machine faults. Installed high-resolution camera to detect small chipping on the wafer, significantly reducing waste.
Electrical and Instrumentation Engineer
Johnson & Johnson
03.2020 - 12.2021
- Engaged in all phases of new product introduction, delivering results from concept through to service support, ensuring effective collaboration across design, testing, and manufacturing.
- Led ECI improvement project, focusing on enhancing efficiency and effectiveness.
- Diagnosed and resolved PLC-related issues to ensure system functionality.
- Conveyed information from engineering staff to machine operators, managers, or other engineers.
- Maintain and Performed maintenance on CSV equipment, identifying issues, and troubleshooting them.
- Conducted functional tests and analyzed failures related to instrumentation systems and components, recommending corrective actions to prevent re-occurrence.
- Involved in process and equipment qualification and validation.
- Identifying and developing new opportunities to leverage Strategic Sourcing objectives and Common Technology initiatives in Product line
- Complete all planned Quality & Compliance within the defined deadlines
- Assisted in continuous improvement activities by driving the implementation of process and product quality initiatives
- Develop action plans to anticipate and respond to project risks
- Communicated directly with vendors via calls, chat, and email to manage inquiries.
- Installed and launched new projects including Automated End Packing (24 configurations for shipper), Vision System (Cognex) for bottle labels, and Plant Wi-Fi system, achieving project completion with minimal vendor support during pandemic.
Instrumentation Engineer
Rubberflex Sdn. Bhd.
09.2019 - 03.2020
- Rubberflex is a latex rubber thread manufacturer.
- Working as factory engineer in the instrument department. Responsibilities:
- Maintained manufacturing equipment through troubleshooting and issue identification, ensuring operational reliability.
- Performed maintenance on manufacturing equipment, identifying issues and troubleshooting them.
- Performed troubleshoot on PLC control systems.
- Operated equipment well maintained correctly at all times to prevent accidents or inefficiency.
- Positioned machinery for maintenance, testing, or regular operation.
- Involved in the functional tests, calibration of the field instruments and analyzed the failures related to instrumentation systems and components and recommended corrective actions to prevent re-occurrence.
- Managed computer-controlled processes, including communications, network cards, wiring, and PLC systems, implementing necessary programming changes.
- Performed troubleshooting on PLC control systems.
- Directly dealt with vendors through calls, chat or email.
Service Assistant/Electrical Engineer
Surfme Extrusion Sdn. Bhd.
09.2017 - 09.2019
- Surfme is an extrusion machinery manufacturer.
- To perform installation, testing and commissioning on extrusion machinery.
- Conducted factory acceptance tests and inspections during assembly and final testing of machinery.
- Test the machine by completing factory acceptance test, test during assembly and final test and inspection.
- Executed PLC programming and commissioning for machinery.
- Service and troubleshoot control panel that includes inverter and DC drive.
- Serviced and troubleshot control panels, including inverters and DC drives, ensuring operational reliability.
- Mostly travelling all over peninsula for the commissioning job. Once I travelled to Doha, Qatar for commissioning of two whole line of extrusion, PPE and PVC pipe making
- Carry out stock check and maintain up to date records of all stock for electrical department.
- Communicated with vendors and customers via phone and email.
Quality control officer
Pacific Engineering Sdn. Bhd.
07.2016 - 09.2016
- Internship
- Approved incoming materials by confirming specifications and taking measurement tests.
- Inspected incoming products for adherence to labeling laws and company quality standards.
- Created and maintained several databases to track statistical data.
Customer care assistant
SRG Asia Pacific Sdn. Bhd.
01.2013 - 06.2013
- Customer care assistant at inbound call department for Maxis
- Gives a permanent solution for the issue our customers are facing
- Escalated complex customer issues to higher-level support and conducted follow-up calls to ensure resolution.
Store Assistant
Carrefour (Hypermarket)
01.2011 - 05.2011
Education
Bachelor of Photonic engineering with Honor - Microelectronic Engineering
Universiti Malaysia Perlis (UniMAP)
Perlis, MalaysiaSijil Tinggi Persekolahan Malaysia (STPM) - Science Stream
SMK Taman Ehsan
Kuala Lumpur, Malaysia01-2012
Sijil Pelajaran Malaysia (SPM) - Science Stream
C SMK Menjalara
Kuala Lumpur01-2010
Skills
Field service
Installation services
Technical and diagnostic support
System diagnostics
Electrical systems
Equipment maintenance and repair
Acceptance testing
Field testing
Root-cause analysis
Process optimization
Project management
Technical documentation
Report preparation
Timeline
Service Engineer
LK Machinery Malaysia SDN BHD
06.2024 - Current
Overseas Service Engineer
JSG Mechanical and Electrical Co. Ltd.
07.2023 - 06.2024
Equipment Engineer
Qcells Sdn Bhd
01.2022 - 07.2023
Electrical and Instrumentation Engineer
Johnson & Johnson
03.2020 - 12.2021
Instrumentation Engineer
Rubberflex Sdn. Bhd.
09.2019 - 03.2020
Service Assistant/Electrical Engineer
Surfme Extrusion Sdn. Bhd.
09.2017 - 09.2019
Quality control officer
Pacific Engineering Sdn. Bhd.
07.2016 - 09.2016
Customer care assistant
SRG Asia Pacific Sdn. Bhd.
01.2013 - 06.2013
Store Assistant
Carrefour (Hypermarket)
01.2011 - 05.2011
Sijil Pelajaran Malaysia (SPM) - Science Stream
C SMK Menjalara
Bachelor of Photonic engineering with Honor - Microelectronic Engineering
Universiti Malaysia Perlis (UniMAP)
Sijil Tinggi Persekolahan Malaysia (STPM) - Science Stream
SMK Taman Ehsan
IDENTITY EXPOSE
- Father’s Name: Palanichamy A/L Devi
- Mother’s Name: Thevi A/P Ramasamy
- Date of Birth: 11 December 1993
- Nationality: Malaysian
- Race: Indian
- Identification No: 931211-14-6065
- Gender: Male
- Permanent Address: A-10-5 Blok A Pelangi Magna, Jalan Prima 3 Metro Prima, Kepong K.L.
- Notice Period: 1 month (can be negotioted)
- Reason for leaving current job: Looking for more suitable working environment, that related to my knowledge and previous working experiences.