THEINVILLY KANDASAMY
KUALA LUMPUR
Summary
Hardworking Senior Officer practiced at planning, conducting and reviewing work. veteran skilled in maintaining facilities, overseeing supplies and training employees.
Overview
6
6
years of professional experience
10
10
years of post-secondary education
Work History
Crisis Management Specialist
TDCX
12.2023 - Current
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Followed all company policies and procedures to deliver quality work.
- Developed strong client relationships through consistent communication and attentive service.
- Supporting Team via email and attending to outbound call to ratify the case in the timely manner.
SENIOR OFFICER
UOB SINGAPORE
6 2022 - 12.2023
- Assist Singaporean customer via calls and email to solve customers complaints /waiver/ promotion/ fixed deposit and all type of customer enquiry.
CUSTOMER CARE REPRESENTATIVE
FEDEX AUSTRALIA
01.2022 - 06.2022
- Assist with all incoming enquires via phone ,email and chat support for Australian customer regarding package delivery ,customs clearances, pick up &etc.
LIFE PLANNER
AMERICAN INSURANCES ASSOCIATION (AIA)
02.2020 - 11.2021
- Call potential clients to expand the customer base
- Explain features of various policies by meeting face to face and in calls
- Build good relationship with client by providing high standard of services by handling policy renewal and analyze current financial status of customers.
CALL CENTRE SUPERVISOR
TICKET PRO MALAYSIA
04.2019 - 12.2019
- Anticipate escalation and take over calls
- Measure performances with key metrics such as call abdomen
- Ensure adherence to policies for attendances and established.
CUSTOMER SERVICE EXECUTIVE
SCICOM(MSC) BERHAD
06.2018 - 01.2019
- Assist with all incoming enquiries via phone and email for Singaporean customer in relation to telecomunication products and services
- Assist customer via screen sharing to ratify the technical issue for laptops and mobiles.
Education
BACHELOR OF EDUCATION TESL -
UNIVERSITY SELANGOR
07.2012 - 04.2016
FOUDATION OF EDUCATION TESL - undefined
UNIVERSITY SELANGOR
01.2011 - 05.2011
SIJIL TINGGI PERSEKOLAHAN MALAYSIA - undefined
SMK TAMAN DESA
01.2009 - 05.2010
SIJIL PELAJARAN MALYASIA (SPM) - undefined
SMK TAMAN DESA
01.2004 - 05.2008
Skills
MICROSOFT WORD
Personal Information
- Place of Birth: IPOH FATIMAH HOSPITAL
- Date of Birth: 06/23/1991
- Gender: FEMALE
- Nationality: MALAYSIAN
- Marital Status: MARRIED
Licenses
Driving license- YES
Languages
ENGLISH
MALAY
TAMIL
References
- MANAGER NAVA RATNAM, FEDEX AUSTRALIA, SELANGOR, 012-5543441
- SOH MEI MEI, UOB SINGAPORE, KUALA LUMPUR, 011-61795998
Timeline
Crisis Management Specialist
TDCX
12.2023 - Current
CUSTOMER CARE REPRESENTATIVE
FEDEX AUSTRALIA
01.2022 - 06.2022
LIFE PLANNER
AMERICAN INSURANCES ASSOCIATION (AIA)
02.2020 - 11.2021
CALL CENTRE SUPERVISOR
TICKET PRO MALAYSIA
04.2019 - 12.2019
CUSTOMER SERVICE EXECUTIVE
SCICOM(MSC) BERHAD
06.2018 - 01.2019
BACHELOR OF EDUCATION TESL -
UNIVERSITY SELANGOR
07.2012 - 04.2016
FOUDATION OF EDUCATION TESL - undefined
UNIVERSITY SELANGOR
01.2011 - 05.2011
SIJIL TINGGI PERSEKOLAHAN MALAYSIA - undefined
SMK TAMAN DESA
01.2009 - 05.2010
SIJIL PELAJARAN MALYASIA (SPM) - undefined
SMK TAMAN DESA
01.2004 - 05.2008
SENIOR OFFICER
UOB SINGAPORE
6 2022 - 12.2023
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