Vanitha S Mohan
Customer Care Coordinator
Batu Caves,Selangor
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level crisis management specialist position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Crisis Management Specialist
TDCX MY
Kuala Lumpur, Kuala Lumpur
05.2021 - 09.2023
- Reviewed operational plans from other locations to identify options for local systems.
- Maintained current understanding of local, state and federal guidelines for emergency response.
- Built and strengthened relationships to manage effective planning and implementation of emergency response strategies.
- Utilized comprehensive risk analysis to identify, assess and manage emergency management risks.
- Kept informed of activities or changes that could affect likelihood of emergencies, factors that could affect response efforts and details of plan implementation.
- Collaborated with stakeholders to prepare plans and procedures to respond to emergency scenarios.
- Facilitated emergency management training for staff and conducted emergency drills.
- Improved realization of organizational objectives by effectively communicating department goals, organizational objectives and industry trends.
- Inspected facilities and equipment to determine operational and functional capabilities in emergency situations.
- Applied for federal funding for emergency-management-related needs and administered and reported on progress of such grants.
- Investigated practical and theoretical issues facing emergency services and identified effective resolutions.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Delivered services to customer locations within specific timeframes.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Cultivated interpersonal skills by building positive relationships with others.
- Worked effectively in fast-paced environments.
- Organized and detail-oriented with a strong work ethic.
- Provided professional services and support in a dynamic work environment.
- Developed strong organizational and communication skills through coursework and volunteer activities.
Customer Care Coordinator
Daythree Business Centre
Shah Alam, Selangor
06.2020 - 05.2021
- Worked closely with each customer to carefully resolve issues within timely fashion.
- Handled inbound customer chat conversations from various websites.
- Assisted team leader with coaching and mentoring of new employees.
- Resolved customer complaints by identifying problems, suggesting solutions and implementing corrective action.
- Monitored customer conversations and provided timely, knowledgeable assistance.
- Assisted customers with order placement, product returns and order tracking.
- Remedied issues quickly and within parameters of company-mandated policies and procedures.
- Documented all customer information accurately in computer system, providing dated notes for future reference.
- Researched customer inquiries to provide accurate and up-to-date information.
- Responded to customer inquiries and provided accurate information about products and services via live chat.
- Cultivated relationships with new customers and maintained good partnerships with existing clients.
- Trained new team members on live chat procedures and customer service protocols.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Coordinated logistics and verified equipment shipment pricing and availability.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
- Communicated with clients regarding account services, statements, and balances.
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Generated documentation and information required for customer shipments.
- Tracked orders and notified customers of status or potential delays.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Assisted in development and implementation of logistics policies and procedures to provide roadmap for daily operations.
- Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
- Generated monthly performance reports to track and analyze shipping trends.
- Monitored inbound and outbound freight operations to establish timely delivery of packages.
- Prepared and presented reports to management on logistics performance.
Education
Bachelor - Hospitality Administration And Management
City University
Petaling Jaya 10.2017 - 01.2021
Skills
Patient care
undefinedTimeline
Crisis Management Specialist
TDCX MY
05.2021 - 09.2023
Customer Care Coordinator
Daythree Business Centre
06.2020 - 05.2021
Bachelor - Hospitality Administration And Management
City University
10.2017 - 01.2021
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