TEY WEN SIN

• Draft and manage Terms & Conditions documents for company promotions and policies.
• Coordinate translation efforts using tools such as Transmonkey AI to ensure multi-language consistency across all content.
• Prepare weekly reports on marketing performance and project updates.
• Design and execute email marketing campaigns using Mailjet, GetResponse, and Mailchimp, focusing on promotions, expos, holiday notices, and trading hours.
• Manage Facebook Ads campaigns to increase engagement and follower base, design contests to boost participation.
• Develop and schedule four quality social media posts per month for FB, IG, Twitter, and LinkedIn to maintain brand presence and audience engagement.
• Create and manage content for Xiaohongshu (XHS) account, building a strategic content plan to engage the audience.
• Schedule social media posts for consistent online presence.
• Assist the manager with writing and distributing monthly promotional email announcements to internal stakeholders and clients.
• Update general report

Tools & Platforms:

• ClickUp - for task management and project tracking
• Transmonkey AI - for translation coordination
• Canva - for XHS graphic design
• Mailjet, GetResponse, Mailchimp - for email marketing campaigns
• Facebook Ads Manager - for creating and running ads to increase social media engagement

• Develop and write engaging content for Xiaohongshu (XHS).
• Design posters and schedule posts for the following XHS accounts: 蜜雅的日常, 想当大马总统秘书, WHCD Institute.
• Respond to client inquiries on XHS to generate high-quality leads.
• Manage the company’s TikTok account (@nwgroup_official), research trending videos, and replicate successful formats.
• Create, shoot, and edit videos for TikTok.
• Mentor interns on TikTok account management, analyzing data insights, and brainstorming and editing content collaboratively.
• Create scripts (focused on Grants, Loans, and HRDF) for the sales team.
• Coordinate shooting schedules with the sales team and photographer, ensuring timely production and edits of sales videos.
• Manage the Facebook page (Rakan Modal Perniagaan).
• Research high-performing ads in Facebook’s Ad Library, translate and adapt scripts, and collaborate with graphic designers to create promotional posters.
• Basic understanding of Meta Business Suite, including running ads and using ManyChat for automated replies.

• Open access in DMS system for seller to upload the event photo to ensure that the setup is based on business requirement. To monitor and keep track the commission of seller if the setup is done correctly. Open the Promotion code in the DSM for the retailer to receive the code.
• Review and check the SPPF from the sellers. Forward it to the principal for approval (EDLP, FOC, etc.) once the forms are in order.
• Updates excel claim report and assist the sellers to submit monthly commission claim to Finance team.
• Prepare business review slides focusing for GT, MT, PKCVS teams and the principal.
• Prepare the monthly business review report, by comparing this month's sales amount to last year's total sales amount for the analysis.
• Download Qlik data to check the sales and distributions in weekly with Vlookup and Pivot Table.
• Manage events and seller targets for the products such as Gentle Supreme, Suntory, Happy Alliance, and Ho Yan Hor brands. Prepare BR reports and PowerPoint slides for Business Review Meeting.
• Motivate sellers for getting more incentives during the meeting.
• Conduct market visits with GT, MT, and PKCVS teams.
• Monitor New Product Development (NPD) status closely and track sales.
• Coordinate with the BIAD team for new events, ensuring they are following the POSM and SKU equipment guidelines.
• Coordinate with the sales team on SKU forecast volumes to match the principal's budget without exceeding it.
• Product Handled: RBM, Gentle Supreme, Suntory, Happy Alliance, and Ho Yan Hor brands.
• Frequently use Excel to update analysis report with Vlookup, Hlookup and Pivot Table.

• To manage the development of product and branding advertisement. To work closely with internal product managers and external creative / media agency. To support digital marketing and product launching.
• Customer support - To reply customer inquiries via Whatsapp
• Creative development -Review the campaign files, create a PPT and put the remark for certain part of the visual that need to be revised (e.g: CTA, font size, etc).
• Lead Gen report -Open the link file shared by media agency to cross check with the internal data. -Check the number of clicks, number of leads and CPC that updated by agency and to find out the number of interested customer -Update the Lead gen weekly data working file to calculate the conversion rate. -Create a data graph and do the review.
• Website Development -Combine the data in Excel file based on the prices provided by Operation team. -Calculate the 10% down payment and instalment prices for each product. -Upload the product pictures to the Excel list. -Get approval from Manager and forward to website agency to update the latest information for company webpage. -Review the staging after webmaster updated all information before go live.
• Ipoh Online Awareness - Double check every data, tables and graphs to ensure the information are accurate. - Monitor Ipoh Brand Awareness Adset Breakdown (Looker Studio), then key in every single data to the weekly report.
• Competitive Review - Research all the information online, including competitive websites, Facebook, Instagram, etc. - Create PPT and included all the details to present the findings to Manager.

• Handle full spectrum of administration function in HQ and assist branches in ad-hoc tasks.
• To monitor company cleaner daily attendance and administer company cleanliness and general rubbish disposal.
• Manage and order office stationaries, equipment, pantry food and snacks with suppliers.
• Handle maintenance of office equipment like phone, photocopier, printer & etc.
• Stock counting and update report on monthly basic.
• Handle pest control activities once in two month and renew fire extinguisher in company.
• Renew company business license and application in MBPJ.
• Responsible for company mobile phone line (Maxis) with vendor and petrol card application.
• Monitor company car summons and send the letter to branches admin (Johor Bahru & Ipoh).
• Monitor company monthly utility bills and make payment.
• Raise Purchase Order (PO) to Accounts Department for payment purpose.
• Handle documentation like prepare leasing agreement, Memo acknowledgement and ensure file records are updated and been filling properly.
• Manage food arrangement for meetings (breakfast, lunch & tea-time) and make reservation in restaurant for team lunch when necessary.
• Record company parking lot number and handling reserve car park arrangements.
• Collect daily incoming mail and distribute to respective department.
• Create proposal and setup guidelines for employees.
• Assist branches in changing company car ownership and arrange company car for maintenance and cleanliness.
• Assist branches in getting suppliers and do price comparison before purchase the item.
• Any other ad-hoc duties assigned by superior.
• Human Resource
• Handle staff and company e-claim (medical, dental, optical and company entertainment receipt) by using Worksy system and make sure the claim is approved before cut-off date in monthly.
• Handle insurance renewal (hospitalization & group personal accident) and monthly declaration for newly recruited staff and resigned staff with insurance providers.
• Assist staff to submit insurance claim to insurance providers.
• IT
• Setup laptop for new joiners like creating email address and install software in the PC (Anydesk, Microsoft Teams, Microsoft Office and etc).
• Renew Antivirus Sophos and Microsoft 365 Family license in yearly.
• Purchase Webnic (license for email address) for every new joiner and renew the license every year.
• Liaise with third party IT vendor on any IT technical issue including office previse internet, CCTV, TV, server sales portal, server antivirus.
• Install and terminate company TM WiFi in office and handle the issue when connection is down.
• Assist on staff to solve the simple IT technical issue when necessary.
• Purchase laptop, laptop accessories, printer toner, mobile phone, backpack and etc.
• Monitor or tape charge of IT equipment.
• Update audit master checklist (laptop code and details).

• Transform and scan all employees’ hardcopy documents to softcopy and save inside the server. Assist payroll to key in employee data and information to the payroll system (BOSSNET) and Excel.
• Handle documentations and filling tasks such as filling the P-file and training documents.
• Generate employee monthly attendance record for HR Manager to review.
• Send monthly attendance record to department managers in Inventory and Packing for computing employee Overtime record.
• Update employee daily attendance record and send to HR Manager to ensure that the company is compliance to MCO SOP (60% workforce is allowed to work).
• Update the employee leave record from the Leave Application Form to Excel.
• To handle the ad-hoc assigned by the HR Manager.
• Temporary 4 months