Teo Yok Seng Victor

- Managed team of Homecare Technicians on service quality, efficiency, and KPIs

- Monitored RC, PE, and sales upselling performance

- Implemented improvement plans for underperformers

- Led recruitment, onboarding, and training

- Ensured timely service delivery and high customer satisfaction- Managed team of Homecare Technicians on service quality, efficiency, and KPIs

- Monitored RC, PE, and sales upselling performance

- Implemented improvement plans for underperformers

- Led recruitment, onboarding, and training

- Ensured timely service delivery and high customer satisfaction

- Delivered mattress cleaning, AC servicing, and product maintenance

- Built strong customer relationships through service excellence

- Converted service opportunities into sales

Work Experience Summary

• New Market Development
  Successfully identified and opened new market opportunities for Chinese primary school educational books and magazines across Malaysia.
• Sales Team Leadership
  Led and managed a team of 5 sales personnel, providing guidance, performance monitoring, and motivational support to achieve sales targets.
• Publishing & Content Development
  Oversaw the creation and production of educational publications (books and magazines) tailored for Chinese primary schools, ensuring content aligns with curriculum needs and market demand.
• National Marketing Strategy
  Planned and executed nationwide marketing campaigns covering all Malaysian states, adapting strategies to regional differences in Chinese primary school demographics.
• Market Coordination & Territory Management
  Coordinated marketing activities across Malaysia, including West Malaysia (Peninsular) and East Malaysia (Sabah & Sarawak), ensuring consistent brand presence and sales support.
• Channel & Stakeholder Management
  Built and maintained relationships with school administrators, bookstores, distributors, and educational authorities to expand market reach.

Supplier of Educational Resources to Malaysian Secondary Schools

• Educational Supply Chain Management
  Successfully managed the end-to-end supply of books, stationery, and teaching aid materials to secondary schools across Malaysia, ensuring timely delivery and stock availability.
• School Account Development
  Built and maintained strong relationships with secondary school administrators, teachers, and procurement units, expanding the customer base and securing repeat orders.
• Product Sourcing & Quality Control
  Sourced high-quality educational supplies and teaching aids, ensuring all materials met national school curriculum standards and safety regulations.
• B2B Sales & Negotiation
  Led negotiations and contract renewals with school representatives and distributors, achieving competitive pricing while maintaining service quality and profitability.
• Customer Support & After-Sales Service
  Provided ongoing support to schools regarding product usage, replacements, and bulk ordering, enhancing customer satisfaction and long-term partnership.

• New Market Development
  Successfully identified and opened new market opportunities for Chinese primary school educational books and magazines across Malaysia.
• Sales Team Leadership
  Led and managed a team of 8 sales personnel, providing guidance, performance monitoring, and motivational support to achieve sales targets.
• National Marketing Strategy
  Planned and executed nationwide marketing campaigns covering all Malaysian states, adapting strategies to regional differences in Chinese primary school demographics.
• Market Coordination & Territory Management
  Coordinated marketing activities across Malaysia, including West Malaysia (Peninsular) and East Malaysia (Sabah & Sarawak), ensuring consistent brand presence and sales support.
• Channel & Stakeholder Management
  Built and maintained relationships with school administrators, bookstores, distributors, and educational authorities to expand market reach.

• Successfully managed the Southern Region sales territory, covering Negeri Sembilan, Melaka, and Johor, for a publisher specializing in Chinese primary school books and teaching aids.
• Led direct sales and account development efforts targeting Chinese primary schools (SJK(C)), building strong relationships with school administrators, teachers, and book suppliers.
• Drove exceptional revenue growth for the company, expanding sales from RM100,000 to RM4,000,000 within 4 years – a 40x increase – through strategic market penetration and consistent account management.
• Introduced and promoted a range of educational materials, including textbooks, workbooks, and teaching aids, tailoring solutions to meet the specific needs of Chinese primary schools in the southern region.
• Conducted regular school visits, product demonstrations, and follow-ups to ensure high customer satisfaction and repeat orders.
• Collaborated with internal publishing and marketing teams to provide market feedback, helping shape future publications to better suit regional curriculum demands.
• Monitored sales performance, competitor activities, and market trends in the southern region, adjusting sales strategies accordingly to maintain growth momentum.