TENGKU PUTRI SHAHEERA RATUL MAKNU BINTI TENGKU SULAIMAN SHARIFADDIN
Taiping, Perak
Summary
Customer service professional with 8 years of aviation industry experience managing critical situations, flight delays, and diverse passenger needs. Proven ability to resolve complex issues under pressure while maintaining service excellence. Strong believer in empathetic customer care regardless of circumstances. Skilled in adapting customer service expertise across different industries, with experience serving international clientele and handling VIP services. Committed to turning challenging situations into positive customer experiences through solution-focused approach and genuine care for people.
Overview
8
8
years of professional experience
Work History
Customer Service Officer
Aerodarat Services Sdn Bhd (ground Handling Subsidiary of Malaysia Aviation Group)
05.2017 - Current
- The Customer Service Officer Ground Handler is responsible for providing comprehensive ground handling services and exceptional customer care to airline passengers throughout their airport experience. This role encompasses all aspects of passenger service operations, from initial check-in to departure, ensuring smooth, efficient, and pleasant travel experiences while maintaining the highest standards of safety and service excellence.
- Provide assistance to passengers with special needs (elderly, disabled, medical) reflecting Malaysian caring values as the essence of Malaysian hospitality
- Provide personalized assistance to VIP passengers and frequent flyers such as escort VIP passengers through airport procedures when necessary . While ensure discretion and confidentiality when serving VIP clients.
Education
Diploma - Occupational Health And Safety
UTMSPACE
Skudai, Johor, Malaysia11-2025
No Degree - Mechanical Engineering Draughtsman
Astonians College of Skills & Technology
Kota Bharu, Kelantan, Malaysia08-2016
Skills
- Customer support
- Complaint handling
- Data entry
- Customer focus
Timeline
Customer Service Officer
Aerodarat Services Sdn Bhd (ground Handling Subsidiary of Malaysia Aviation Group)
05.2017 - Current
Diploma - Occupational Health And Safety
UTMSPACE
No Degree - Mechanical Engineering Draughtsman
Astonians College of Skills & Technology
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