Chan Sook Hui
Summary
Looking to work in an organization that can provide me a variety of opportunities that allow me to expand my skills and knowledge while working towards achieving the organizational goals.
Overview
14
14
years of professional experience
Work History
Customer Service Officer
Khind Customer Service Sdn Bhd
Johor Bahru, Johor
08.2013 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Assisted call-in customers with questions and orders.
- Responded to customer calls and emails to answer questions about products and services.
- Set up service appointments to handle advanced technical concerns at customer locations.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer service orders promptly to increase customer satisfaction.
- Trained staff on operating procedures and company services.
Administrative Clerk
BLone Enterprise Sdn Bhd
Johor Bahru, Johor
04.2010 - 08.2013
- Entered data into system and updated customer contacts with information to keep records current.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Input data and processed system change to generate accurate reports.
- Created and updated records and files to maintain document compliance.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Input data into spreadsheets and databases.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Education
SPM
SMK PASIR PUTIH2009
Skills
- Customer Support
- Complaint Handling
- Customer Focus
- Call Center Operations
- Technical Support
- Problem-solving abilities
- Customer Relations
- Administrative Support
- Spreadsheets
- Microsoft Office Suite
Languages
Chinese (Mandarin), Malay
Native language
English
Upper intermediate
B2
Chinese (Cantonese)
Upper intermediate
B2
Strength
*Willing to learn
*Good attitude
*Able to work independently and responsibility
Timeline
Customer Service Officer
Khind Customer Service Sdn Bhd
08.2013 - Current
Administrative Clerk
BLone Enterprise Sdn Bhd
04.2010 - 08.2013
SPM