TAN SZE YANG
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
6
6
Certifications
Work History
Google Partners Engineer APAC
Concentrix
12.2022 - Current
- Responsible in working closely with Google to run workshops and webinars for distributors or partners on Google Cloud Platform services
- Engage with Distributors by on boarding more partners
- Provide technical supports related to cloud technology, IT infrastructure, network, and AI to partners and distributors across APAC
- Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
- Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines.
- Improved team productivity by providing technical guidance and mentoring junior engineers.
Cloud Solution Engineer
Oracle
10.2021 - 11.2022
- Build and manage customer success plans in achieving their organisation goals
- Identified opportunity by analyzing the existing cloud consumption, and proposed suitable solutions which able to aid customers in the long run
- Solutions such as database, integration, Datawarehouse, low code, and no code application development
- Work closely with sales, technical support, and product management teams to drive customer adoption and satisfaction
- Improved customer satisfaction by designing and implementing tailored solution engineering strategies.
- Customers POC (Proof of Concept), Adoption, Go-Live, and Support: - Supported POC with Solution Engineers & Architects
- Helped customers adopt 30% of their signed contract revenue on Oracle Cloud within 7-14 days
- Ensured the Go lives for discovery of workload
- Assist with support escalation to ensure critical, business-impacting issues are organized and resolved as quickly as possible.
Customer Success Manager
Accenture
09.2020 - 10.2021
- Handle Australia region for Microsoft Azure Products
- Provide technical advice / set up calls with SA to elaborate in depth discussion with customer
- Help escalate support ticket as to ensure the efficiency of the current customer Microsoft experience
- Analyzed customer feedback to identify areas for improvement, leading to enhanced product offerings.
- Managed a portfolio of key accounts, maintaining strong relationships and ensuring high levels of satisfaction.
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
Business Development Green Lake Presales
Hewlett Packard Enterprise
06.2018 - 09.2020
- Green lake is a term known as flexible capacity / consumption IT which also known as a customized hybrid cloud solution for our customers where it structured to fit and exceed customer expectation
- As a Green Lake Presales, I've been proactively working with sales team or engaging with existing or new clients on the expansion of Green Lake towards potential tech refresh opportunities
- In addition, understanding and customizing the solution is the key foundation as I'm capable of providing consulting services which provides the best possible financial outcome for an organisation
- On the other hand, working with pre sales and SA on the customised solutions and executing consultancy towards the closure of the project
- I'm working with the channel sales to on board more partners and educate them as to provide competitive intelligence and benefits on Green Lake which pushes towards the expansion of Green Lake within the country
- HPE have on boarded more than 18 partners as of today to ensure the exposure of cloud experience like model for our customers.
Personal Financial consultant
OCBC BANK (M) BERHAD
10.2017 - 06.2018
- Consult customers and give them the best possible solution as to maximize full potential of customer wealth by cross selling products such as, Bancassurance (Endownment Plan), Unit Trust, Foreign Currency and other investment products.
- Examined clients' overall financial situation by reviewing income, assets, debts, expenses and credit reports.
- Created debt management plans, spending plans and budgets to assist clients in meeting financial goals.
Walt Disney World International College Program
Walt Disney World
07.2015 - 01.2016
- Walt Disney World has always been one of the best place to work due to its diverse culture and its recognition of its outstanding customer service around the globe
- This helps in taking the first step on approaching guest and engage them in conversations to sure customers are having a wonderful day at the same time understanding different cultures and putting effort on learning new language
- Hence, through a better understanding of culture this would ensure the best customer satisfaction they've experienced
- This would lead on to enhanced in interpersonal skills as together with the result of customer's satisfaction, as this strongly helps in the boost in confidence for communication for future references
- However if customers aren't having a good day, this brings creativity into our work place
- As an example would be, I personally made a necklace and contacted one of the characters (Rapunzel) to bring this to necklace to this child
- On the hand, creativity kicks in this depends on how can we make our job interesting besides focusing on outstanding customer satisfaction or keeping on with our given task
- Feedback and reflection will be provided by customers or either supervisor, as a cast member we are always strive to improve in all aspects
- This strongly motivates me as this allow me to grow as a cast member in a corporate world so that I would be one step ahead in comparison to other cast members if they fall into similar mistake as I did before in the past on the other hand this would allow me to accept criticism in the corporate world which is one of my stepping-stone in becoming an entrepreneur.
Education
BA (Hons) Business and Finance -
University of Hertfordshire
09.2014 - 05.2017
Pre-University Science Foundation - undefined
SEGI University
01.2012 - 04.2013
Skills
Problem-Solving
References
Name of referees available upon request
Languages
Chinese (Mandarin), English, Malay
Native language
Chinese (Mandarin)
Intermediate
B1
English
Proficient
C2
Malay
Intermediate
B1
Certification
Professional Cloud Architect Certification
Timeline
Professional Cloud Architect Certification
08-2023
Associate Cloud Engineer Certification
03-2023
Cloud Digital Leader Certification
02-2023
Google Partners Engineer APAC
Concentrix
12.2022 - Current
Cloud Solution Engineer
Oracle
10.2021 - 11.2022
Microsoft Certified: Azure Fundamentals
03-2021
Customer Success Manager
Accenture
09.2020 - 10.2021
Business Development Green Lake Presales
Hewlett Packard Enterprise
06.2018 - 09.2020
Personal Financial consultant
OCBC BANK (M) BERHAD
10.2017 - 06.2018
Disney College & International Program Internship (v1)
01-2016
Disney Creativity and Innovation Course (WALT-0012)(v.3)
12-2015
Walt Disney World International College Program
Walt Disney World
07.2015 - 01.2016
BA (Hons) Business and Finance -
University of Hertfordshire
09.2014 - 05.2017
Pre-University Science Foundation - undefined
SEGI University
01.2012 - 04.2013
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