Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Andrew Tan

Andrew Tan

Technical Sales
SUBANG JAYA

Summary

Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success

Overview

8
8
years of professional experience
8
8
Certifications
5
5
Languages

Work History

Google Inside Partner Engineer

Concentrix
12.2022 - Current
  • Responsible in working closely with Google to run workshops and webinars for newly on boarded distributors or partners on upcoming trend of Google Cloud Services
  • Contributed to business growth by participating in pre-sales activities, providing technical insights during client presentations.
  • Engage with Distributors by on boarding more partners
  • Provide technical supports related to cloud technology, IT infrastructure, network, and AI to partners and distributors across APAC
  • Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration

Cloud Solution Engineer

Oracle
10.2021 - 11.2022
  • Build and manage customer success plans in achieving their organization goals
  • Identified opportunity by analyzing the existing cloud consumption, and proposed suitable solutions which able to aid customers in the long run Solutions such as database, integration, Datawarehouse, low code, and no code application development
  • Work closely with sales, technical support, and product management teams to drive customer adoption and satisfaction
  • Improved customer satisfaction by designing and implementing tailored solution engineering strategies.
  • Customers POC (Proof of Concept), Adoption, Go-Live, and Support: Supported POC with Solution Engineers & Architects
  • Helped customers adopt 30% of their signed contract revenue on Oracle Cloud within 7-14 days
  • Ensured the Go lives for discovery of workload
  • Assist with support escalation to ensure critical, business-impacting issues are organized and resolved as quickly as possible.

Pre Sales Green Lake

Hewlett Packard Enterprise
06.2018 - 09.2022
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Collaborate with sales and solution architects on the customized solutions and executing consultancy towards the closure of the project


Customer Success Manager

Accenture
09.2020 - 10.2021
  • Analyzed customer feedback to identify areas for improvement, leading to enhanced product offerings.
  • Assisted customers with onboarding and product setup to foster successful adoption and usage.
  • Managed a portfolio of key accounts, maintaining strong relationships and ensuring high levels of satisfaction.
  • Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
  • Nurtured long-term partnerships by maintaining open lines of communication and providing consistent support.
  • Collaborated with sales team to ensure seamless handoffs, resulting in smoother customer transitions.

Personal Financial Consultant

OCBC Bank (M) Berhad
10.2017 - 06.2018
  • Consult customers and give them the best possible solution as to maximize fu l potential of customer wealth by cross selling products such as, Bancassurance (Endownment Plan), Unit Trust, Foreign Currency and other investment products.
  • Initiated customer relationships through prospecting, lead utilization, local market and community involvement.
  • Examined clients' overall financial situation by reviewing income, assets, debts, expenses and credit reports.
  • Created debt management plans, spending plans and budgets to assist clients in meeting financial goals.

Education

Bachelor of Arts - Business And Finance

University Of Hertfordshire
United Kingdom
04.2001 -

Skills

Cloud architecture

Customer service

Problem solving

Technical documentation

Sales presentations

Data analysis

Artificial intelligence

Team collaboration

Effective communication

Problem-solving

Certification

Professional Cloud Architect

Timeline

Professional Cloud Architect

08-2023

Associate Cloud Engineer

03-2023

Cloud Digital Leader

02-2023

Google Inside Partner Engineer

Concentrix
12.2022 - Current

Oracle Autonomous Database Cloud

12-2021

Oracle Cloud Infrastructure Architect Associate

11-2021

Cloud Solution Engineer

Oracle
10.2021 - 11.2022

Azure Fundamentals

03-2021

Customer Success Manager

Accenture
09.2020 - 10.2021

Pre Sales Green Lake

Hewlett Packard Enterprise
06.2018 - 09.2022

Personal Financial Consultant

OCBC Bank (M) Berhad
10.2017 - 06.2018

Disney Colege & International Program Internship (v1)

01-2016

Disney Creativity and Innovation Course (WALT-0012)(v.3

05-2015

Bachelor of Arts - Business And Finance

University Of Hertfordshire
04.2001 -

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Andrew TanTechnical Sales