TAN LEE CHING, YVONNE
SENIOR PRODUCT SPECIALIST
Kuala Lumpur,14
Summary
Dynamic Senior Product Specialist with a proven track record at Glenmark Pharmaceuticals, enhancing customer satisfaction and boosting conversions. Skilled in customer needs assessment and team leadership, I excel in driving product roadmapping and sales enablement support. Achieved significant brand recognition through strategic marketing, showcasing my ability to blend hard and soft skills effectively.
Overview
30
30
years of professional experience
Work History
Senior Product Specialist
Glenmark Pharmaceuticals (M) SDN BHD
09.2013 - Current
- Leading to increased conversions from prospects to customers.
- Paving the way for smooth onboarding of new team members.
- Boosted customer satisfaction rates through timely resolution of concerns and regular follow-ups on feedback received.
- Mentored junior team members towards professional growth, fostering an environment conducive to knowledge sharing.
- Increased brand recognition with well-crafted marketing campaigns that effectively showcased product features and benefits.
- Logged phone numbers and email addresses to contact customers for follow-ups.
- Trained and provided coaching to junior team members.
Staff Nurse
KLINIK DR WONG ZUL DAN RAKAN-RAKAN
04.2012 - 08.2013
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Performed various nursing interventions such as wound dressing, vital sign monitoring, and specimen collection.
- Implemented medication and IV administration, catheter insertion, and airway management.
- Assisted physicians with diagnostic procedures, ensuring accurate results for optimal treatment planning.
Product Specialist
STRATAWIDE (M) SDN BHD
02.2010 - 03.2012
- Boosted customer retention by providing exceptional product support and addressing user concerns.
- Assisted with demonstrations for products and service to showcase functionality.
- Continually expanded knowledge of product & service product line.
Key Accounts Assistant Manager
UNITED ITALIAN TRADING (M) SDN BHD
12.2005 - 01.2010
- Handling Watson's, Guardian Pharmacy, Chain Pharmacy ( AA, Caring & Multicare)
- Reduced order processing time by streamlining workflows and implementing best practices in account management.
- Boosted client satisfaction by providing exceptional customer service and resolving issues promptly.
- Identified potential risks within key accounts and implemented proactive measures to mitigate them, protecting revenue streams.
- Tracked account performance metrics and provided data-driven insights to improve overall efficiency and effectiveness.
Sales Representative
UNITED ITALIAN TRADING (M) SDN BHD
06.2004 - 12.2005
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Sales Executive
Zuellig Pharma
04.1998 - 05.2004
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
Sales Representative
THE HELLO SATTION
01.1995 - 02.1998
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Education
English Language And Literature
ELS LANGUAGE CENTRES JOHOR BAHRU
Johor Bahru, Johor, Malaysia01-2000
PRIMARY SCHOOL, UPSR
SRJK (C) AI CHUN
Batu Pahat, Johor, Malaysia 04.2001 -
SECONDARY SCHOOL, SRP & SPM
SEK MEN MUNSHI SULAIMAN
Batu Pahat, Johor, Malaysia01-1994
Skills
Sales enablement support
Product roadmapping
Team leadership
Customer feedback analysis
Customer needs assessment
Excellent positive attitude
Teamwork
Microsoft office
Time management
Client relationship management
Self motivation
Team building
Additional Information
Experience description & Responsibility
Covered GP, RX, Private Hospital, Govt Hospital, Aesthetic Clinic.
Approach product to doctor & pharmacist, exceed minimum quarterly and annual sales objectives
Accomplishment
2001 - ZUELLIG PHARMA TOP PERFORMER OTC TEAM JONHSON & JOHNSON PRODUCTS
2005 - UNITED ITALIAN TRADING (M) SDN BHD PROMOTION FROM SALES REPRESENTATIVE TO KEY ACCOUNT ASISTANT MANAGER
2013/14 - GLENMARK STAR AWARD (PHUKET)
2014/15 - GLENMARK STAR AWARD (JAPAN)
2014/15 - GLENMARK GP/RX TEAM TOP 3 PERFORMANCE
2018/19 - GLENMARK STAR AWARD (KOREA)
2018/19 - GLENMARK GP/RX TEAM TOP 2 PERFORMANCE
2019/20 - GLENMARK STAR AWARD (DUE TO MCO, VIRTUAL)
2019/20 - GLENMARK GP/RX TEAM (H1) TOP 3 PERFORMANCE
2013-2018 - GLENMARK LONG SERVICE AWARD (5 YEARS)
2013-2023 - GLENMARK LONG SERVICE AWARD (10 YEARS)
2024 - GLENMARK MS TEAM (H1) TOP 1 PERFORMACE (NEW ACCOUNT OPENING)
Timeline
Senior Product Specialist
Glenmark Pharmaceuticals (M) SDN BHD
09.2013 - Current
Staff Nurse
KLINIK DR WONG ZUL DAN RAKAN-RAKAN
04.2012 - 08.2013
Product Specialist
STRATAWIDE (M) SDN BHD
02.2010 - 03.2012
Key Accounts Assistant Manager
UNITED ITALIAN TRADING (M) SDN BHD
12.2005 - 01.2010
Sales Representative
UNITED ITALIAN TRADING (M) SDN BHD
06.2004 - 12.2005
PRIMARY SCHOOL, UPSR
SRJK (C) AI CHUN
04.2001 -
Sales Executive
Zuellig Pharma
04.1998 - 05.2004
Sales Representative
THE HELLO SATTION
01.1995 - 02.1998
English Language And Literature
ELS LANGUAGE CENTRES JOHOR BAHRU
SECONDARY SCHOOL, SRP & SPM
SEK MEN MUNSHI SULAIMAN
Similar Profiles
Shamsul Haq AdorShamsul Haq Ador
IT Technical Support Intern at Biocare Pharmaceuticals M. Sdn. Bhd.IT Technical Support Intern at Biocare Pharmaceuticals M. Sdn. Bhd.
SANDEEP ACHARYASANDEEP ACHARYA
District Sales Manager at Glenmark PharmaceuticalsDistrict Sales Manager at Glenmark Pharmaceuticals
RAMACHANDRAN MRAMACHANDRAN M
Field Sales Officer at Glenmark Pharmaceuticals LtdField Sales Officer at Glenmark Pharmaceuticals Ltd