SZE WEI LEE
Head Of Strategy And Transformation
Summary
Seasoned executive with 20+ years leading strategic initiatives and driving large-scale organizational transformations across diverse industries. Adept at partnering with C-suite leaders to align transformation efforts with business objectives and cultural shifts. Proven ability to identify growth opportunities, design governance frameworks, and spearhead digital innovation that enhances operational efficiency and customer experience. Skilled in fostering cross-functional collaboration and translating strategy into measurable results.
Overview
25
25
years of professional experience
Work History
Head of Strategy and Transformation
Maxis Broadband Sdn. Bhd.
07.2025 - Current
- Partner with C-suite and business leaders to align transformation initiatives with corporate goals, business priorities, and cultural shifts.
- Lead the early-stage planning and design of transformation roadmaps and governance frameworks to provide structure and accountability.
- Drive ideation and execution of key business improvement opportunities, translating insights into actionable initiatives, delivering tangible impact.
- Champion digital transformation initiatives, modernizing internal systems to improve operational efficiency.
- Foster collaboration across departments, breaking down silos, and encouraging cross-functional cooperation toward shared goals.
Digital Tribe (Strategy & Innovation Function)
Maxis Broadband Sdn. Bhd.
06.2024 - 06.2025
- Key contributor to the establishment and strategic direction of the Digital Tribe organization, driving digital innovation and operational excellence.
- Developed and piloted digital and partnership-driven growth strategies.
- Spearheaded sales transformation through comprehensive assessments of business processes to identify inefficiencies, and implement improvements.
Head of Affiliate Development and Partnership
Maxis Broadband Sdn. Bhd.
05.2022 - 05.2024
- Led strategic efforts in market research, trend analysis, and partnership development within the digital landscape to maintain a competitive advantage.
- Identified emerging opportunities, structured innovative collaborations, and drove cross-functional initiatives.
- Negotiated strategic partnerships and co-developed a standardized operating playbook to streamline digital service delivery.
Caregiving
Planned Career Break
05.2021 - 04.2022
- Provided dedicated in-home care and support for my father during his medical treatment.
- Managed family business operations, ensuring smooth continuity.
Manager People Operations Excellence
Federal Express Services (M) Sdn. Bhd.
11.2020 - 04.2021
- Managed a high-performing team of nine cross-regional resources, driving transformative initiatives across APAC HR functions to improve efficiency and effectiveness.
- Pioneered Agile Pilot Run for People Operations Excellence, increasing request completion rates by over 30%.
- Streamlined workflows by identifying bottlenecks, achieving time savings of nearly 15,000 hours through automation and process enhancements.
- Led the implementation of APAC People Dashboard solutions, eliminating manual reporting, and ensuring consistency across markets.
Product Owner
Digi Telecommunications Sdn. Bhd.
09.2020 - 10.2020
- Led cross-functional teams in the iterative development and implementation of new features and digital channel capabilities.
- Facilitated C-suite alignment on omni-channel strategy, optimizing multi-channel customer engagement.
- Spearheaded platform and vendor selection, launching omni-channel commerce and content platforms to enhance the customer experience.
- Designed future operating models, led billing system migrations, and implemented strategic governance frameworks.
Senior Auditor
Lafarge Asia Sdn. Bhd.
08.2005 - 08.2007
- Introduced innovative approaches, integrating process and system improvements into internal audits.
- Conducted global functional audit reviews across Finance, Sales, Procurement, Production, Logistics, and Shared Services.
- Selected for specialized cross-regional audit assignments, demonstrating trusted expertise.
- Developed auditing programs to identify control gaps in processes, procedures, and systems.
Senior Consultant
Deloitte Consulting Malaysia
09.2000 - 07.2005
- Led business process improvement initiatives, including system evaluation and implementation across various industries.
- Collaborated with Project Directors to manage end-to-end programs, defining scope, and resource planning.
- Implemented structured project management practices and standardized deliverables.
Education
BA (Hons) - Accounting and Finance (1st)
Middlesex University Business School
Skills
Digital Transformation & Innovation
Strategic Planning & Execution
Operational Efficiency & Process Optimization
Partnership Development & Negotiation
Sales & Business Growth Transformation
Cross-functional Team Leadership
Governance Framework Design
Data-driven Decision Making
Agile Methodologies
Stakeholder Engagement & Communication
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Head of Strategy and Transformation
Maxis Broadband Sdn. Bhd.
07.2025 - Current
Digital Tribe (Strategy & Innovation Function)
Maxis Broadband Sdn. Bhd.
06.2024 - 06.2025
Head of Affiliate Development and Partnership
Maxis Broadband Sdn. Bhd.
05.2022 - 05.2024
Caregiving
Planned Career Break
05.2021 - 04.2022
Manager People Operations Excellence
Federal Express Services (M) Sdn. Bhd.
11.2020 - 04.2021
Product Owner
Digi Telecommunications Sdn. Bhd.
09.2020 - 10.2020
Senior Auditor
Lafarge Asia Sdn. Bhd.
08.2005 - 08.2007
Senior Consultant
Deloitte Consulting Malaysia
09.2000 - 07.2005
BA (Hons) - Accounting and Finance (1st)
Middlesex University Business School