Syed Mohd Hatta Syd Jaafar

Work History

Telekom Malaysia Berhad

01.2018 - 08.2018

To lead the following execution at ZBC level . 1)Develop sales plan for SME & Consumer 2)Collaborate with sales channel such as reseller & TMPoint at ZBC level for consumer & SME activities. 3)Lead coordination with Delivery team for fast revenue realization.
Provide market insight for ZBC (beyond desktop analysis & ground intelligence).
Recommendation of tactical campaign at ZBC level
Responsible for AOP target at ZBC level.
Coordination on churn activities
execute retention program

Telekom Malaysia Berhad

12.2012 - 12.2017

Increased client satisfaction by building strong relationships and addressing their needs promptly.
Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.

Telekom Malaysia Berhad

12.2006 - 07.2012

Assisted marketing team in creating targeted collateral materials that effectively communicated product benefits to potential customers.
Navigated complex negotiations with tact and professionalism, closing deals that maximized profitability while maintaining customer satisfaction.
Developed and implemented pursuit plans for opportunities within assigned key accounts.
Reviewed customer inquiries to understand project scope while managing internal delivery mechanisms.
Collaborated closely with internal teams to deliver top-notch customer service, ensuring seamless implementation of products and services.
Prepared cost estimates and bid documents by studying customer RFPs and consulting with project managers.
Managed technical integration, systems engineering program management, customer support and program management.
Delivered technical presentations matching audience level of expertise to explain products and services to customers.
Worked with customers and engineering team to determine equipment needs and system requirements.

Telekom Malaysia Berhad

04.2004 - 11.2006

Assisted marketing team in creating targeted collateral materials that effectively communicated product benefits to potential customers.
Navigated complex negotiations with tact and professionalism, closing deals that maximized profitability while maintaining customer satisfaction.
Developed and implemented pursuit plans for opportunities within assigned key accounts.
Reviewed customer inquiries to understand project scope while managing internal delivery mechanisms.
Collaborated closely with internal teams to deliver top-notch customer service, ensuring seamless implementation of products and services.
Prepared cost estimates and bid documents by studying customer RFPs and consulting with project managers.
Managed technical integration, systems engineering program management, customer support and program management.
Delivered technical presentations matching audience level of expertise to explain products and services to customers.
Worked with customers and engineering team to determine equipment needs and system requirements.

Mognas Communication Sdb. Bhd

02.2003 - 02.2004

Conduct site survey for costing purpose of radio base station tower and equipment with single or multiple site
Project delivering including tower and radio equipments installation
Project testing & handover
Documentation preparation for project acceptance purpose.