AIMAN IKMAL BIN ABD HALIM

• Managed multiple phone lines for prompt response to incoming calls, ensuring timely assistance.
• Assisted law enforcement agencies with time-sensitive requests for information and support during investigations or incidents.
• Reduced caller anxiety with clear communication and reassurance during high-stress situations.
• Evaluated internal processes regularly for opportunities to enhance efficiency, making recommendations for improvements where applicable.
• Ensured compliance with regulatory requirements through meticulous recordkeeping and adherence to established protocols.
• Consistently met or exceeded performance metrics for call handling times, accuracy, and customer satisfaction ratings, reflecting a strong commitment to quality service.
• Collaborated with team members to ensure consistent quality of service across all shifts.

Processing Customer daily order from E-Commerce Platform (Lazada, Shopee, FoodPanda Shop, GrabMart, and Happy Fresh Specialty Store), Performed on pick and pack daily orders, Manage and arranged parcel for pick up by courier services, Performed Daily stock count and do record in Excel and ensure product inventory and packing material are updated, Assist in receiving product transfer and documented them according

(Front Office Department) Ensure and know the percentage of guest who register to stay, who register for check out and who make the reservations either online or come to the counter in person, Create a guest database for every room reservation that has been made either through website or over the phone, Coordinating guest service by being friendly when communicating and helping to explain all facilities that can be used for each guest, Handle guest account that make payment either through credit cards, debit cards, or in cash and need to be recorded in the system, Assist in providing service for lifting guest luggage if there are not enough workers, Handling the communication of guest staying at the hotel for a long period of the time through an inter departmental telephone privacy network, Strict control of guest privacy and not sharing information with unknown individual. (Food and Beverage Department) Responsible for organizing and preparing the buffet arrangement according to our work shift for the guest, Ensure equipment such as plates spoon, forks, cups and other equipment are cleaned and arranged in the original order in the place that has been prepared, Taking food and drink order directly from the room to be delivered as 'Room Service', Role In taking booking from guest as well as payment from those booking and taking information from them for the next work process, Responsible for ensuring that the restaurant is in the clean condition before starting daily operation, Assigned to take order from guest who came to the restaurant, Wiping down each table and preparing cutleries set on the table.Resposible managing and assist for event such as wedding,meeting etc to ensure everythings runs smooths.

Convincing Customers For buying the product, Arrange and handling Product receive, Product Stock Count and ensure every single product item enough in the store, Assist in all other work done and when necessary required, Pushing for sales increasing everyday