SUSILAH RAMASAMY
KLANG
Summary
Dynamic Shipping Manager with proven expertise at EURO MALAYSIA SDN BHD, specializing in logistics management and customs compliance. Successfully negotiated freight rates, reducing transportation costs significantly. Demonstrated strong team leadership and communication skills while enhancing customer satisfaction and ensuring timely delivery of international shipments.
Overview
21
21
years of professional experience
Work History
Shipping Manager
EURO MALAYSIA SDN BHD
03.2001 - 04.2022
- Overall in charge shipping department such as " Import , Export , Local Sales , Customs Related issues. "
- Pulled, verified, and packaged items for shipment.
- Prepared shipping documents and invoices, processed payments, and fielded client questions.
- Enhanced customer satisfaction by resolving shipment issues promptly and professionally.
- Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
- Collaborated with sales team to ensure accurate order fulfillment and timely delivery of priority shipments.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Negotiated favorable freight rates with carriers, leading to reduced transportation costs.
- Coordinated international shipments by researching customs regulations and preparing necessary documentation.
- Determined most cost-effective procedures and routes for shipments.
- Set up local, domestic and international shipments according to postal, shipper and foreign regulations.
- Ensured regulatory compliance in all aspects of logistics operations, including transportation safety standards and customs requirements.
Education
High School Diploma -
MELAKA INSTITUTE
Malacca, Melaka, Malaysia01-1987
Skills
- Team leadership
- Verbal and written communication
- Interactive communication skills
- Microsoft Excel
- Transportation planning
- Supply chain optimization
- Staff leadership
- Invoicing
- Load planning
- Shipping documentation
- International shipping
- Freight negotiation
- Shipping coordination
- Customs compliance
- Documentation management
- Logistics management
- Freight management
- Shipping procedures
Languages
English
Advanced (C1)
Chinese (Mandarin)
Intermediate (B1)
Malay
Advanced (C1)
Tamil
Intermediate (B1)
Timeline
Shipping Manager
EURO MALAYSIA SDN BHD
03.2001 - 04.2022
High School Diploma -
MELAKA INSTITUTE
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