Suresh Yelumalai

1. To manage team customer accounts / calling activities set by Management on a daily / monthly basis.

2. To relieve other team members.

3. To call and advise customer to make payment on timely basis.

4. Responsible for achieving team targets given - daily / monthly and deliver good collection results.

5. To handle customer inquiries and perform verification with customers.

6. To report collector productivity and performance to immediate superior.

7. To guide all team members and provide sufficient coaching or training to all staff. 8. To perform administration task list relief unit Head, backup team member collection activities, prepare file assignment and handle other collection matters.

9. Understand customer needs , ability to guide team members, work as team actively and handling multiple tasks simultaneously.

10. Sound technical knowledge in Credit Management, Malaysia Law,Bank Negara collection related guidelines, IMS and Banking and financial institutions

1. Keep track of assigned accounts to identify outstanding debts

2. Plan course of action to recover outstanding payments

3. Locate and contact debtors to inquire about their payment status

4. Negotiate payoff deadlines or payment plans

5. Handle questions or complaints

6. Investigate and resolve discrepancies

7. Create trust relationships with debtors when possible to avoid future issues

8. Update account status and database regularly

9. Alert superiors to debtors unwilling or unable to pay when necessary

10. Comply with requirements when legal action is unavoidable