NURSUHANA SHOHAIMI
KUALA LUMPUR
Summary
Property and credit control professional with a strong background in debtor monitoring, debt recovery, tenancy administration and lease support. Handles collections, account reconciliation, repayment negotiations, dispute resolution and monthly debtor ageing and doubtful debt reporting while working closely with leasing, finance and legal stakeholders.
Overview
1
1
Language
13
13
years of professional experience
Work History
Senior Executive, Credit Control
Boustead Properties Berhad
05.2021 - Current
- Manage credit control activities covering billing and collections, account reconciliation, debt recovery, and resolution of internal and external account queries.
- Monitor debtor balances and overdue accounts to support timely collection and compliance with credit control SOPs, Letters of Authority (LOA) and tenancy agreements.
- Conduct collection follow-ups via reminders, calls, emails, and tenant meetings; negotiate repayment arrangements and prepare instalment proposals for management approval to enhance recovery rates.
- Coordinate with Leasing and other stakeholders on legal recovery action for tenants who fail to settle outstanding debts.
- Work with internal departments to resolve tenant disputes, clarify billing matters and improve collection effectiveness.
- Report to Head of Credit Control on collection performance and credit control matters, providing insights to inform strategic decision-making.
- Prepare monthly debtor ageing reports and doubtful debt provisions to facilitate accurate month-end account closing and financial reporting.
Senior Executive, Tenancy & Leasing Administration
The Boustead Group / Boustead Holdings Berhad
12.2018 - 05.2021
- Coordinated tenancy negotiations, renewal schedules, rental schedules and supporting documentation.
- Reviewed tenancy agreement drafts from solicitors, securing management approval to ensure compliance prior to execution.
- Liaised with solicitors and tenants to guarantee timely execution, stamping, and delivery of tenancy documents.
- Coordinated with Finance and internal stakeholders on tenancy documents, rental deposits and related payments.
- Prepared Letters of Offer, Tenancy Agreements and Supplemental Agreements for new tenancies and lease renewals.
- Maintained tenancy records, monitored expiry and renewal dates, and updated Timberline and IPMS systems to ensure accurate tracking.
- Prepared leasing documents, proposals, reports and retailer correspondence; supported daily Leasing Department operations.
- Monitored collection of rental deposit top-ups, Public Liability Insurance and relevant local authority licences.
- Assisted with monthly tenant sales reporting, turnover rent, sales data compilation and system updates.
Property Administrator
Wilmette Maintenance PLT
07.2017 - 12.2018
- Managed residential and commercial property portfolios, overseeing tenancy, maintenance, and property transactions to ensure smooth operations.
- Administered rental agreements and monitored rental and service charge collections.
- Monitored maintenance schedules, preventive maintenance routines and contractor performance.
- Coordinated repairs, renovations, and construction works with contractors and stakeholders to maintain property standards and enhance tenant satisfaction.
- Assisted with property value and rental rate assessments, income maximisation and cost control.
- Handled property insurance matters and maintained property records while liaising with management and local authorities to address operational issues.
Marketing & Leasing Administration Executive
LYC Mall Sdn Bhd (Plaza Low Yat)
07.2015 - 07.2017
- Identified prospective tenants for vacant retail lots, responded to leasing enquiries, arranged viewings, and issued leasing proposals to secure tenancies.
- Prepared Letters of Offer and management approval memoranda and coordinated signing of tenancy and guarantee agreements.
- Coordinated reinstatement, fit-out activities, inspections, and operational issues with tenants, contractors, and maintenance teams to ensure compliance and tenant satisfaction.
- Managed tenancy handover and handback, including vacant possession, reinstatement requirements, inspections and deposit refund documentation.
- Maintained renovation records and tenancy documentation while preparing accurate reports, meeting minutes, and approval records to support management decision-making.
Valuation Executive
Raine & Horne International Zaki + Partners
01.2015 - 07.2015
- Prepared comprehensive valuation reports for diverse property types, providing insights to support informed decision-making.
- Liaised with town planning departments, land title registries and external parties to gather critical valuation information, enhancing report accuracy.
- Conducted property inspections, assessing market rental rates for retail premises to ensure competitive positioning.
Assistant Sales Administration
Eco World Development Sdn Bhd
10.2013 - 01.2015
- Processed sales transactions, recorded sales data and issued payment receipts to ensure accurate financial documentation.
- Followed up with purchasers on documentation and coordinated with solicitors on Sale and Purchase Agreements and Memoranda of Transfer.
- Maintained accurate records, digitised agreements and organised filing systems to streamline documentation management.
- Engaged walk-in customers, provided detailed property information and delivered effective showroom presentations.
Education
Master of Science - Project Management
University of Malaya (UM)
01-2017
Bachelor of Estate Management -
Universiti Teknologi MARA (UiTM), Shah Alam
01-2013
Skills
- Credit Control & Debt Recovery
- Collection monitoring
- Billing management
- Credit control reporting
- Debt provisioning
- Repayment negotiation
- Dispute resolution
- Regulatory Compliance
- Lease Negotiation
- Tenant & Stakeholder Relations
- Property Management
- Property operations
- Timberline IPMS Property Management System (PMS) IFCA
- Management Reporting
LANGUAGES
Bahasa Malaysia | English
Timeline
Senior Executive, Credit Control
Boustead Properties Berhad
05.2021 - Current
Senior Executive, Tenancy & Leasing Administration
The Boustead Group / Boustead Holdings Berhad
12.2018 - 05.2021
Property Administrator
Wilmette Maintenance PLT
07.2017 - 12.2018
Marketing & Leasing Administration Executive
LYC Mall Sdn Bhd (Plaza Low Yat)
07.2015 - 07.2017
Valuation Executive
Raine & Horne International Zaki + Partners
01.2015 - 07.2015
Assistant Sales Administration
Eco World Development Sdn Bhd
10.2013 - 01.2015
Master of Science - Project Management
University of Malaya (UM)
Bachelor of Estate Management -
Universiti Teknologi MARA (UiTM), Shah Alam