Communication skills
Subbavarsini Kaly
Service Advisor
No 468 Lorong 2 Taman Bintang Pantai Remis
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Service Advisor
Proton
seri manjung
12.2021 - Current
- Developed estimates by costing materials, supplies, and labor.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Documented problems and corrective actions to maintain records.
- Suggested additional services to customers in order to meet upsell goals.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
Customer Service Executive
perodua
seri manjung
06.2019 - 12.2021
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Developed working relationships with internal and external customers while assisting with account management duties.
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
- Described product and service details to customers to provide information on benefits and advantages.
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Delivered exceptional training and hands-on motivation to team members to enhance customer satisfaction.
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
Education
High School Diploma -
Cosmopoint College
Ipoh 06.2016 - 10.2018
Bachelor of Social Science - Sociology And Anthropology
University Sains Malaysia
Penang 11.2021 - Current
Skills
Knowledgeable in [System]
Additional Information
Computer skills : Able to use MS office and Graphice Software
Education : Distance education at University Science Malaysia
Working Hours : Flexible
Travel: Able to Travel
Software
Leadership
Ms office
Graphic Software
Strategic Planning
Timeline
Service Advisor
Proton
12.2021 - Current
Bachelor of Social Science - Sociology And Anthropology
University Sains Malaysia
11.2021 - Current
Customer Service Executive
perodua
06.2019 - 12.2021
High School Diploma -
Cosmopoint College
06.2016 - 10.2018
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