AMANINA NADIAH AIMAN RAZMAN
SALES ADVISOR
Dengkil,10
Summary
Driven by a results-focused approach, I excelled at Proton by leveraging upselling strategies and exceptional customer service skills to significantly enhance sales and customer loyalty. As a Sales Advisor, showcasing sales expertise and ability to foster strong relationships. Friendly Sales Advisor, knowledgeable about car products and skilled at connecting customers with solutions. Adapt at listening to needs and conveying information. Poised to leverage sales and service expertise developed over five years in automotive.
Overview
6
6
years of professional experience
15
15
years of post-secondary education
Work History
Sales Advisor
Proton
06.2020 - Current
- Increased sales by offering advice on purchases and promoting additional products.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Assisted customers with after-sales support, resolving issues quickly and maintaining high satisfaction levels.
- Collaborated with team members to achieve monthly sales goals and improve overall performance.
- Created customized solutions for clients'' unique needs, resulting in enhanced customer loyalty.
- Increased sales by establishing rapport with customers and identifying their needs.
Waitress Trainee
The Westin Kuala Lumpur
09.2019 - 03.2020
- Maintained a clean and comfortable dining environment for patrons, ensuring an enjoyable experience.
- Collaborated with team members to create a positive work atmosphere, fostering camaraderie among staff.
- Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
- Actively listened customer feedback suggestions implemented improvements response their comments.
Administrative Executive
Yayasan Sime Darby
Subang Jaya, 10
08.2018 - 09.2019
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Collected data, input records, and protected electronic files.
- Scheduled appointments and meetings, organized materials and prepared rooms.
- Implemented document management system that streamlined filing processes and facilitated easy retrieval of information.
- Handled confidential information with utmost discretion, ensuring sensitive data was protected from unauthorized access.
- Improved customer satisfaction by promptly addressing inquiries and resolving issues in a timely manner.
- Created and updated records and files to maintain document compliance.
Education
Associate of Arts - Business Management
UITM
LENDU, MELAKA 03.2015 - 11.2024
Bachelor of Arts - Human Resources Management
UITM
Puncak Alam 03.2018 - 05.2023
Skills
Upselling strategies
Customer service experience
Sales experience
Sales Training
Building rapport
Persuasion techniques
Timeline
Sales Advisor
Proton
06.2020 - Current
Waitress Trainee
The Westin Kuala Lumpur
09.2019 - 03.2020
Administrative Executive
Yayasan Sime Darby
08.2018 - 09.2019
Bachelor of Arts - Human Resources Management
UITM
03.2018 - 05.2023
Associate of Arts - Business Management
UITM
03.2015 - 11.2024
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