Summary
Overview
Work History
Education
Certification
Websites
Timeline
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Stephan Chan

Kuala Lumpur

Summary

  • Led a team in daily operations of Debt Recovery functions and Risk Management.
  • Specialist in the Risk & Debt Collection/Recovery industry.
  • Improved customer satisfaction and drove overall operational improvements.
  • Consistently saved costs while increasing profits.
  • Cultural change driver and proven success leader in leadership and organizational development.
  • Recognized for inspiring management team members to excel and encourage creative work environments.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Head of Unit - Agency Management / SME & Site Visit

CIMB Group
02.2021 - Current
  • Responsible for the overall collection function and efficiency of Debt Collection Agency Management, SME Post Impaired & Site Visit Management that contribute to Bad Debt Recovery & Loan Loss Provision
  • Key Focus Point for the bank wide cultural transformation initiative
  • Coordinating change agents and responsible for culture adaptation of 1,400++ staffs in the division
  • Involved with team building, workshops, cultural day and relevant change initiatives.

Head of Department (Recovery)

RCE Capital Berhad
01.2019 - 01.2021
  • Ensured smooth operations and controls for Recovery Department.Support CEO/Head of Division by taking charge in all Recovery matters.
  • Reduced arrears for Stage 1, Stage 2 (Pre-NPL) accounts and recovered from NPL and Written Off accounts (Stage 3).
  • Met budget set for Recovery (ECL, NPL Ratio).
  • Compliance & Simplification initiatives.

Unit Head of Unsecured Recoveries & Agencies

OCBC (M) Berhad
07.2009 - 12.2018
  • End to end Recovery, Agency and Field visitation management
  • Heading a team to handle daily operation of bank's Recovery functions internally as well as via field visit officers and external debt collection agency (6 agencies in total)
  • Handling audits, collections and outsourcing regulations
  • Leading bank's initiative in obtaining BNM approval for new product outsourcing as well as new empanelment of new debt collection agencies.

Manager

HBG Solutions (Debt Collection Agency)
01.2007 - 01.2008
  • Supervise collection officers dealing with day-to-day credit management functions for banking client.

Supervisor - Unsecured 30dpd

Citibank Berhad
01.2003 - 01.2007
  • Supervise a team of collection officers dealing with day-to-day collection for Citibank's Credit Card tardy accounts

Education

Master of Business Studies/Administration/Management (Business & Marketing) -

University of Sunshine Coast
Australia
01.2009

Postgraduate Diploma in Marketing -

Chartered Institute of Marketing (CIM)
United Kingdom
01.2003

Certification

  • Google - Project Initiation: Starting a Successful Project, Google, 09/2023
  • Google - Foundations of Project Management, Google, 09/2023

Timeline

Head of Unit - Agency Management / SME & Site Visit

CIMB Group
02.2021 - Current

Head of Department (Recovery)

RCE Capital Berhad
01.2019 - 01.2021

Unit Head of Unsecured Recoveries & Agencies

OCBC (M) Berhad
07.2009 - 12.2018

Manager

HBG Solutions (Debt Collection Agency)
01.2007 - 01.2008

Supervisor - Unsecured 30dpd

Citibank Berhad
01.2003 - 01.2007

Master of Business Studies/Administration/Management (Business & Marketing) -

University of Sunshine Coast

Postgraduate Diploma in Marketing -

Chartered Institute of Marketing (CIM)

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