Stefan Tessa
Procurement and sales professional
Kuala Lumpur,14
Summary
Confident Procurement Specialist knowledgeable in managing vendor relations, tracking products, and the methods needed to obtain the best pricing.
Offering solid foundation in customer service principles and genuine passion for helping others in dynamic environment. Contributes excellent communication skills and knack for problem-solving to quickly learn new systems and procedures. Ready to use and develop customer service and conflict resolution skills in any role related to Customer Service Representative or procurement.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Procurement and Sales Coordinator
Asia Pacific Solutions Supply Pte Ltd
Singapore, Singapore
02.2023 - 01.2025
- Research suppliers of goods and services
- Establish quotes, proposals, and purchase terms and conditions
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Execute the purchase of goods or services approved by management
- Evaluate and negotiate vendor contracts
- Track inventory and submit purchase orders as needed
- Recommend new products, services, or materials in keeping with industry trends
- Submit approximately 10 sales quote per day
- Manage approximately 50 incoming calls and emails per day from customer.
Customer Service Representative
RIA CAPITAL
Selengor, Malaysia
08.2022 - 11.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Manage at least 30 enquiries per day from customer
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Education
Bachelor of Arts - Airline And Airport Management
UNIVERSITY COLLEGE OF AVIATION MALAYSIA
Malaysia 05.2020 - 12.2023
Skills
- Computer literacy and foundational Microsoft Office skills
- Clear verbal and written communication skills, organization skills, ability to prioritize, and customer centric mindset
- Professional spoken and written fluency in French language
- Problem solving
- Team leadership
Negotiation skills
- Data Entry
- Customer communication
- Sales reporting
- Goals and performance
- Team building
Gym, political debates, travel, reading
French speaker, aviation literacy
Timeline
Procurement and Sales Coordinator
Asia Pacific Solutions Supply Pte Ltd
02.2023 - 01.2025
Customer Service Representative
RIA CAPITAL
08.2022 - 11.2022
Bachelor of Arts - Airline And Airport Management
UNIVERSITY COLLEGE OF AVIATION MALAYSIA
05.2020 - 12.2023
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