Summary
Overview
Work History
Education
Skills
Timeline
Generic
SITI NURUL BAHIYAH BINTI YUSOP

SITI NURUL BAHIYAH BINTI YUSOP

BIODATA

Summary

Seorang pencipta kandungan yang berdaya usaha dan berpengalaman, dengan rekod pencapaian cemerlang dalam membangunkan strategi media sosial yang inovatif serta menghasilkan visual yang menarik untuk meningkatkan penglibatan jenama. Berjaya membina komuniti dalam talian yang setia melalui penyampaian kandungan yang konsisten, relevan dan disokong oleh analisis data bagi memperhalusi pendekatan serta mengukuhkan pengiktirafan jenama. Mempunyai pengetahuan mendalam dalam penggunaan pelbagai perisian serta sistem pengurusan kandungan, dan mampu menyesuaikan kandungan dengan perubahan pasaran secara berkesan.

Dalam bidang perkhidmatan pelanggan, saya merupakan individu yang berdedikasi dan cekap, dengan kemahiran komunikasi yang mantap serta kebolehan mengendalikan pelbagai tugasan secara serentak. Komited untuk menjalin hubungan profesional yang kukuh bagi meningkatkan kepuasan pelanggan serta memacu pertumbuhan perniagaan. Mampu bekerja secara berdikari mahupun dalam pasukan, sambil memastikan setiap tugasan diselesaikan dengan hasil yang berkualiti tinggi dan menepati matlamat organisasi.

Overview

4
4
years of professional experience
1
1
Language

Work History

Host Live / Content Creator

GIM MEDIA
09.2023 - 05.2025
  • Boosted brand engagement by creating compelling social media posts and campaigns.
  • Applied current editing and photography tools to tell great stories.
  • Strengthened content through proofreading and editing.
  • Cultivated a loyal following on social media platforms through consistent posting schedules and authentic community engagement strategies.
  • Enhanced brand recognition through the development of tailored marketing materials and visually appealing graphics.
  • Continuously honed content strategy by regularly monitoring data analytics, using insights to inform future decision-making and drive ongoing improvements.
  • Developed guest posting strategy, contributing to authoritative blogs in industry to establish thought leadership and backlinking opportunities.
  • Answered customer questions about hours, seating, and menu information.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.

CASHIER

KK Mart
05.2021 - 09.2023
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Welcomed customers and helped determine their needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Worked flexible schedule and extra shifts to meet business needs.

Education

SPM
Machang, Kelantan, Malaysia
04.2001 -

Skills

    Team collaboration

    Customer service

    Telephone reception

    Server support

    Exceptional communication

    Guest relations

    Multitasking proficiency

    Professional appearance

    Effective time management

Timeline

Host Live / Content Creator

GIM MEDIA
09.2023 - 05.2025

CASHIER

KK Mart
05.2021 - 09.2023

SPM
04.2001 -
SITI NURUL BAHIYAH BINTI YUSOPBIODATA