Siti Nurasyikin Binti Mohd Roslan
IT Level 1 System Support
Kuala Lumpur
Summary
A future technology pioneer and a lifelong passionate learner. I am currently working as an external Application Support Consultant for Unit4. While others may dream to be a tech giant, I want to help people thrive through technology.
My experience as a President of TheSheSociety and Ambassador of Girl2leader gave me a chance to help and nurture my peers especially women my age to lead and have better opportunities and better future. I learned the art of compassionate leadership through out these two roles, and it has opened doors for me to contribute my skills and knowledge to elevate the lives of others.
On a side note, im also a passionate cook and I love to cook for people. I have been cooking for large groups since I was in school and now I share my passion for cooking through my small time lunchbox business, Butterjaar.
Overview
9
9
years of professional experience
11
11
years of post-secondary education
Work History
Application Support Consultant
Unit4
Kuala Lumpur
04.2023 - Current
- Provided 24/7 support for web- and client-based applications, file and data feeds and batch processes to prevent impact to business.
- Involved in all testing procedures and wrote test cases and scenarios for development team.
- Interfaced with customers and developers to diagnose problems and implement configuration requirements and solutions.
- Analyzed and mapped data and wrote SQL scripts to extract data from SQL databases.
- Provided training to end users on new and updated systems and software.
- Used ServiceNow to track, maintain and update trouble tickets.
- Interacted with clients to resolve issues and answer software-related questions.
IT Level 1 System Support
MC Crenergy (Danone)
Kuala Lumpur
04.2022 - 04.2023
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Updated CRM Dashboard for other countries
- Performed sql queries to extract data from Excipio
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Provide L1 support for business users, Level 2 and Level 3 support team.
- Maintain and monitor tickets raised by business users.
- Conducted and hosted backlog reviews for tickets weekly.
President
The She Society
Kuala Lumpur
12.2019 - Current
- Interviewed, supervised and motivated 6 members to achieve optimal productivity.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Assisted coworkers and staff members with special tasks on daily basis.
- Produced highly accurate internal and external letters and memoranda.
- Succesfully lead a campaign #pad4u which aimed to give out free sanitary pads to those who need them
Ambassador
Girl2Leader Malaysia
Kuala Lumpur
10.2019 - Current
- Researched issues of importance to multiple countries and collaborated with leaders to reach sustainable solutions.
- Attended over 2 events per month in official capacity, building professional relationships and achieving political goals.
- Engaged in professional networking to maintain strong relationships with communications and media professionals to drive partnerships and effective dissemination of mass communications.
- Prepared for public relations presentations and plans by gathering information on business objectives, vision, brand strategy, competition and industry trends.
Intern
Petronas
Kuala Lumpur
07.2021 - 11.2021
- Sorted and organized files, spreadsheets and reports.
- Completed research, compiled data, updated spreadsheets and produced timely reports.
- Achieved management recognition by designing and implementing special project during internship.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Took detailed meeting minutes, prepared meeting rooms and compiled paperwork to support department.
PART TIME SALES ASSISTANT
MONKI
Kuala Lumpur
09.2018 - 09.2020
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
PART TIME BARISTA
STARBUCKS
Kuala Lumpur
10.2017 - 01.2018
- Recommended products based on solid understanding of individual customer needs and preferences.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Memorized recipes for more than 10 specialty coffee beverages and seasonal offerings.
- Educated coworkers and customers about new products.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
PART TIME SALES ASSISTANT
FACTORY OUTLET STORE
Kuala Lumpur
12.2014 - 03.2015
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Education
No Degree - Science Education
SMK KIARAMAS
KUALA LUMPUR 01.2010 - 12.2014
No Degree - SCIENCE STREAM
KOLEJ MATRIKULASI SELANGOR
BANTING, SELANGOR 05.2015 - 04.2016
Bachelor of Applied Science in Information Technology - Software Engineering
Unikl Miit
Kuala Lumpur 01.2018 - Current
Skills
English
References
Muhammad Mokhtasyafrisal
Business Solution Analyst (supervisor)
Danone S.A
+60176433129
Muhammad.MOKHTASYAFRISAL@danone.com
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Application Support Consultant
Unit4
04.2023 - Current
IT Level 1 System Support
MC Crenergy (Danone)
04.2022 - 04.2023
Intern
Petronas
07.2021 - 11.2021
President
The She Society
12.2019 - Current
Ambassador
Girl2Leader Malaysia
10.2019 - Current
PART TIME SALES ASSISTANT
MONKI
09.2018 - 09.2020
Bachelor of Applied Science in Information Technology - Software Engineering
Unikl Miit
01.2018 - Current
PART TIME BARISTA
STARBUCKS
10.2017 - 01.2018
No Degree - SCIENCE STREAM
KOLEJ MATRIKULASI SELANGOR
05.2015 - 04.2016
PART TIME SALES ASSISTANT
FACTORY OUTLET STORE
12.2014 - 03.2015
No Degree - Science Education
SMK KIARAMAS
01.2010 - 12.2014